AC1750 WiFi Cable Modem Router (C6300v2)

[Scott5485]

I have Spectrun. Tech was here today and checked network. His speed check was 330 mbps before router. Speed check with computer was 250. Is there an issue with netgear? Is there a fix? I just did a speed check...148 mbps. Any idea whats going on with system?

[Kitsap]

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@Scott5485 wrote:

I have Spectrun. Tech was here today and checked network. His speed check was 330 mbps before router. Speed check with computer was 250. Is there an issue with netgear? Is there a fix? I just did a speed check...148 mbps. Any idea whats going on with system?

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What device are you using to check your throughput?  Laptop, desktop, phone, etc.?

How is it connected to your C6300v2, via Wi-Fi or via Ethernet?

What application are you using to check your throughput?  Recommend the stand alone installable application from Ookla, it is available free in the play store for all devices.

Normally your device would be discussed in the cable modem community here:

https://community.netgear.com/t5/Cable-Modems-Gateways/bd-p/home-cable-modems-routers

A moderator may move this discussion.

[Scott5485]

I'm using a desktop to check. It is hardwired to modem/router. I used spectrum speed check to verify speed.

[Scott5485]

I have Spectrum. Tech was here today and checked network. His speed check was 330 mbps before router. Speed check with computer was 250. Is there an issue with netgear? Is there a fix? I just did a speed check...148 mbps. Any idea whats going on with system?

[Kitsap]

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@Scott5485 wrote:

I have Spectrum. Tech was here today and checked network. His speed check was 330 mbps before router. Speed check with computer was 250. Is there an issue with netgear? Is there a fix? I just did a speed check...148 mbps. Any idea whats going on with system?

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What operating system are you running on your desktop computer?

Have you checked to see if your drivers for the Ethernet port are up to date?

Make sure you have good quality Ethernet cable between your computer and your R6300v2.

For consistency, you need to install the Ookla stand alone application for throughput testing.  It does not use a web browser to get in the way.

[Scott5485]

Can open app. Say no wi-fi. I go to play and download app as instructed. Say can't connect to app. No wi-fi. I'm download app via wi-fi. Any ideas. Trying to update software.

[Kitsap]

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@Scott5485 wrote:

Can open app. Say no wi-fi. I go to play and download app as instructed. Say can't connect to app. No wi-fi. I'm download app via wi-fi. Any ideas. Trying to update software.

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Difficult to decipher and I do not understand what you are trying to say.  Complete sentences please.

Above statement is inconsistent with your statement about using a desktop computer hardwired to your router.

[Scott5485]

Can't open app. Says no wi-fi. I go to play and download app as instructed. Says can't connect to app. No wi-fi. I'm download app via wi-fi. Any ideas. Trying to update software. Please review attached screen shot attached.

[Kitsap]

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@Scott5485 wrote:

Can't open app. Says no wi-fi. I go to play and download app as instructed. Says can't connect to app. No wi-fi. I'm download app via wi-fi. Any ideas. Trying to update software. Please review attached screen shot attached.

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Close the mobile application.  It will not do you any good without Wi-Fi.

Start troubleshooting by looking at the LED indicators on the front of your C6300v2.  If you go to the top of this page to the Downloads section, put in your model number and download the user manual.  Starting on page 100 of the manual is a section on Troubleshooting With the LEDs.  There are several indicators that pertain to the Wi-Fi.  Which LEDs are lit and which are not?  Maybe you have accidentally turned the Wi-Fi off with the manual switch? 

Can you connect to the router with your desktop computer?  With no Wi-Fi, you will have to use an Ethernet cable between the computer and the router.

[Scott5485]

I have wifi. All other wifi connected devices work fine. App will not connect to netgear.

[Kitsap]

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@Scott5485 wrote:

I have wifi. All other wifi connected devices work fine. App will not connect to netgear.

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Check the firmware version on your C6300v2.  It requires version 1.03.06 for Nighthawk mobile application support.

Reference:  https://kb.netgear.com/000055505/Which-products-support-the-NETGEAR-Nighthawk-app

It appears the latest Spectrum approved firmware is version 1.02.09.

Reference:  https://kb.netgear.com/000036375/What-is-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-mo...

At this time, you cannot get there from here.  Future updates to either the Nighthawk application or the Spectrum approved firmware may resolve this problem.

[Scott5485]

App connected previously. ?App supported.

[Scott5485]

Desktop is hardwired to nighthawk. How do I access nighthawk?

[Scott5485]

192.168.1.1 will not connect thru firefox or bing?

[Kitsap]

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@Scott5485 wrote:

192.168.1.1 will not connect thru firefox or bing?

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You might try routerlogin.net or 10.0.0.1.  Will not connect is very sparse on information.  What specific error message do you get?

Make sure you are using http:// and NOT https://.   Some browsers automatically default to https://.

[Kitsap]

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@Scott5485 wrote:

App connected previously. ?App supported.

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Completely uninstall the mobile application and all of the data associated with it.

Reinstall and configure the mobile application from scratch. 

Have you registered your router at netgear.com with a MyNETGEAR account?

[Scott5485]

Yes,registered. Out of warranty.

[Scott5485]

Reinstalled and still will not connect. Problem loading logon page. Again, when I try to connect it says to connect wifi. Wifi is connected on phone.

[Kitsap]

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@Scott5485 wrote:

Yes,registered. Out of warranty.

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Warranty does not have anything to do with the question.  When you sign in to your MyNETGEAR account, your C6300v2 should show up on your products list.  Usually the Nighthawk application asks you for your MyNETGEAR account user name and password during install.

[Kitsap]

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@Scott5485 wrote:

Reinstalled and still will not connect. Problem loading logon page. Again, when I try to connect it says to connect wifi. Wifi is connected on phone.

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What version of the Nighthawk application do you have installed?

I am using version 2.27.1.3003 for Android.

Are you using an iPhone?

[Scott5485]

I had to sign-in when I reloaded app?

[Scott5485]

2.27.1.3003

[Kitsap]

I am at the end of my options.  On paper the Nighthawk application does not support the firmware version you have installed on your C6300v2.  Yet you say you have had it working in the past. 

[Scott5485]

I now in Netgear genie. Don't see a way to update firmware. Am I missing something?

[Kitsap]

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@Scott5485 wrote:

I now in Netgear genie. Don't see a way to update firmware. Am I missing something?

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No.  Firmware updates on your C6300v2 are the exclusive territory of your ISP (Spectrum).

Some of the newer combination modem/router devices have separate firmware packages for both the modem and the router.  The modem can only be updated by the ISP and the router can be updated by the end user.