My netgear modem/router was updated at some point without my knowledge, and now has a new "genie" interface when logging in through a browser. In the old interface I was able to set up a MAC address list to ONLY ALLOW devices that I selected (i.e. my own devices). Now it seems all I am able to do is BLOCK a specific device. What happened? Is this feature no longer available? LML N450 genie Firmware VersionV3.01.06

I have heard of ISPs forcing updates on people, but not Netgear. How do you know that the firmware was updated if you can't get into the router? When you do an update yourself, either downloading the file or letting the Netgear genie do it, it may help to reset the thing back to the factory settings. (The manual will tell you how to do this.) Ryanselfaz wrote:What do I do? I don't monitor this board so please email me directly thanks. That's not how this place works. It is a user-to-user self support forum. If you want answers, stick around. Then people who think that I am writing nonsense, which is quite likely, can step in an correct me. If you want direct support, then you need to go through the official support channels. But that may cost you.

LML wrote: N450 That's not a Netgear model number. It is a wifi speed standard.

thanks Michael (unfortunately ryan has hijacked this post with a different problem). I'm restating the issue, with the correct model number this time: My netgear modem/router CG3000DV2 was updated at some point without my knowledge, and now has a new "genie" interface when logging in through a browser. It previously had the dark blue UI with buttons on the left side--now it has "genie" interface with more colorful UI. I did not initiate this update--it did it automatically somehow (or I was hacked?) In the old interface I was able to set up a MAC address list to ONLY ALLOW devices that I selected (i.e. my own devices). Now it seems all I am able to do is BLOCK a specific device. What happened? Is this feature no longer available? LML Netgear CG3000DV2 N450 genie Firmware Version V3.01.06

LML wrote:thanks Michael (unfortunately ryan has hijacked this post with a different problem). And how. Different hardware, different problem, wonky approach. But my suggestion to him still stands. Did you "factory reset" the device? Maybe your ISP forced the update on you. DOCSIS is alien territory to me. The manual for your kit is here: N450 | Product | Support | NETGEAR There is other support stuff there too. Such as: How do I perform a factory reset on my NETGEAR router? Do that and you may recover control of your network. If not, how are you connecting to the CG3000DV2? Try: http://192.168.0.1

thanks Michael, unfortunately you're confusing my issue with Ryan's :( I have access to my router. I am starting a new thread in hopes of getting clearer advice LML

After update can't configure access control (MAC filter)

11 Replies

michaelkenward
Guru - Experienced User
Nov 19, 2016
I have heard of ISPs forcing updates on people, but not Netgear. How do you know that the firmware was updated if you can't get into the router?

When you do an update yourself, either downloading the file or letting the Netgear genie do it, it may help to reset the thing back to the factory settings. (The manual will tell you how to do this.)

Ryanselfaz wrote:
What do I do? I don't monitor this board so please email me directly thanks.

That's not how this place works. It is a user-to-user self support forum. If you want answers, stick around. Then people who think that I am writing nonsense, which is quite likely, can step in an correct me.

If you want direct support, then you need to go through the official support channels. But that may cost you.
michaelkenward
Guru - Experienced User
Nov 19, 2016
LML wrote:
N450

That's not a Netgear model number. It is a wifi speed standard.
- LML
  Aspirant
  Nov 19, 2016
  thanks Michael (unfortunately ryan has hijacked this post with a different problem). I'm restating the issue, with the correct model number this time:
  
  My netgear modem/router CG3000DV2 was updated at some point without my knowledge, and now has a new "genie" interface when logging in through a browser. It previously had the dark blue UI with buttons on the left side--now it has "genie" interface with more colorful UI. I did not initiate this update--it did it automatically somehow (or I was hacked?)
  
  In the old interface I was able to set up a MAC address list to ONLY ALLOW devices that I selected (i.e. my own devices). Now it seems all I am able to do is BLOCK a specific device.
  
  What happened? Is this feature no longer available?
  
  LML
  
  Netgear CG3000DV2 N450 genie Firmware Version V3.01.06
  - michaelkenward
    Guru - Experienced User
    Nov 19, 2016
    LML wrote:
    thanks Michael (unfortunately ryan has hijacked this post with a different problem).
    
    And how. Different hardware, different problem, wonky approach.
    
    But my suggestion to him still stands. Did you "factory reset" the device?
    
    Maybe your ISP forced the update on you. DOCSIS is alien territory to me.
    
    The manual for your kit is here:
    
    N450 | Product | Support | NETGEAR
    
    There is other support stuff there too.
    
    Such as:
    
    How do I perform a factory reset on my NETGEAR router?
    
    Do that and you may recover control of your network.
    
    If not, how are you connecting to the CG3000DV2?
    
    Try: http://192.168.0.1

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After update can't configure access control (MAC filter)