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Re: C3000 Help
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C3000 Help
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Re: C3000 Help
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Re: C3000 Help
At the computer can you ping Internet based sites from a Command Prompt (Start, All Programs, Accessories)?
Try;
Ping www.google.com
Ping 74.125.24.99
I’m at work at the moment and the company firewall blocks both of those pings for me, so please check that you can ping that URL and IP Address at a computer that does have Internet access.
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Re: C3000 Help
I tried the ping, but Google.com gives me a response of "ping request could not find host www.google.com. Please check the name and try again"
The other one says request timed out (four times). Then says 4 packets sent 0 received.
I can't try it on a computer that has Internet as nothing in the house connects to the Internet or at least through the router. I am using my cell phone's wireless service. Should I try making my phone a hotspot and try the ping on my computer using that Internet access?
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Re: C3000 Help
Your ‘Please check the name and try again’ is a hint that it could be DNS at fault, but is not really conclusive.
Since you have a connection to the router, are you able to log into the admin pages and take a look at the router status, particularly the WAN (Internet) status?
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Re: C3000 Help
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Re: C3000 Help
Coxjj04 wrote: I can access the admin pages, but other than changing the network name and password I don't know what I am looking for or what to do in there.
try to check under Advanced > Internet port > check if you do get IP addresses. If you do, make sure it's not zeroes or blank if you do get like 24.x.x.x or whatever as long as it has numbers, try to flush your dns.
on the command prompt try to type ipconfig /flushdns then afterwards try to ping a website such as ping google.com or try to access the internet
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Re: C3000 Help
Tried the flush in the command prompt. It said the DNS Resolver Cache was successfully flushed, but when I tried to ping www.google.com I get the same message as before.
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Re: C3000 Help
Hello Coxjj04
I noticed in your first post you said the DS light was blinking which indicated your not getting a downstream connection and now you were unable to ping outside of the network. I would suggest contacting TWC agian have them troubleshoot sounds like your not getting a internet connection. Hope to hear your feedback on this.
DarrenM
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Re: C3000 Help
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Re: C3000 Help
Hey coxjj04
The only other thing I could suggest is do a factory reset on the modem by holding a paper clip in the small hole on the back of the modem but if you do this you will lose all of your wireless settings and will have to reconfigure them. Hope to hear what the issue is after your tech visit.
DarrenM
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Re: C3000 Help
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