DarrenM;
I have read all over the forum's info on trying to update the FW for Netgears c3700 modem.
I have experienced what others have. My ISP is TDS... I'm in southern Utah. I have talked with your support and was told I need to have my ISP push out the update. When I talked with them (3 times before they sent a tech out) they told me that the Netgear c3700 is not the their equipment and they don't have the updates. Finally they sent a tech out, but I was told if it's there equipment that is to fault their will not be a charge. But if it's the modem then their will be.
The tech came out and said the problem is the Netgear modem, it needs a FW update. I went round and round with him of what I've been told and read. He then tried it himself, he called his boss then had him call his and so forth. After going all they way up he was told that they will not push an update to a router that they don't own. I wanted them to do it no matter what, but was told that they won't in the event they messed up my modem, they didn't want to try. I pleaded but the big Boss said it's policy.
I see this two ways:
(1) Netgear does not have an option in the router to have the FW be updated so that customers will have to buy a new one every year. Or (2) the ISP won't push it out so that the customer has to rent a router from the ISP for $10 / month.
The dilemma is to rent, but I hate renting or buy a new modem. But I can not keep buying every time the firmware changes.
I wish Netgear would work with all the ISP's or let the customer manually update at themselves. Even if Netgear charged a fee.
Looks like I will have to find a company that can meet the needs.
If anyone knows of a modem that we can own and not throw away when the firmware get old, please post!
