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6300needhelp's avatar
6300needhelp
Tutor
Dec 08, 2020

C6300 cannot access 192.168.1.1 getting a timeout error.

Hi 

 

I am just trying to get into the gateway to update my network setting.  The message I am getting for each are: 

 

error message

took too long to respond

 

192.168.1.1     

 

error message

sent an invalid response
ERR_INVALID_HTTP_RESPONSE

 

192.168.0.1

www.routerlogin.net or
www.routerlogin.com

 

What I have done so far? 

Verify with my ISP that nothing changed.  They advised I need a new NetGear. 

 

My internet and everything connected to the network are working fine. 

 

I have done two modem refreshes
Restarted my modem twice
Cleared my cache history twice

Reset my modem to the factory setting and I can get in and change the password and update the security questions and then when I hit next it goes back to a timeout error. 

 

I am at the end of my ropes here.  Please help! Please help! 

 

 

 

 

 

 

 

 

9 Replies

    • 6300needhelp's avatar
      6300needhelp
      Tutor
      Dec 08, 2020

      I tried it is my orginial post.

       

      I tried both 

       

      192.168.1.1
      192.168.0.1

       

      I even tried them in firefox and Internet Explorer

       

      Please reread. 

       

      Thanks for your help!

      • plemans's avatar
        plemans
        Guru - Experienced User
        Dec 08, 2020

        try 192.168.100.1

        that should be the modem side address

         

  • antinode's avatar
    antinode
    Guru
    Dec 08, 2020

    > took too long to respond
    > 192.168.1.1

     

       I'd expect that.  Not the default address for a modem+router.

     

    > ERR_INVALID_HTTP_RESPONSE
    > 192.168.0.1

     

       That's the default address, so you are (still) communicating with the
    C6300, but (obviously) not getting the expected result.

     

    > [...] Reset my modem to the factory setting and I can get in [...]

     

       Presumably at "192.168.0.1" or "192.168.100.1", or one of the
    "routerlogin" names?

     

    > [...] and change the password and update the security questions and
    > then when I hit next it goes back to a timeout error.

     

       "it goes back to a timeout error" or "it goes back to an
    ERR_INVALID_HTTP_RESPONSE" error?  If you retry the wrong address, then
    a timeout would not be amazing.


       If it works as expected after a settings reset, but then, after some
    normal activity, starts misbehaving (when browsing to the same address),
    then I'd say that the firmware is corrupt/misbehaving, causing the
    management web server to get confused.

     

       Could be a hardware defect, but I'd try to get the ISP to push
    firmware to it (again?), and see if that changes anything.

     

       Can you see which firmware version it's running now?

    • 6300needhelp's avatar
      6300needhelp
      Tutor
      Dec 09, 2020
      antinode wrote:

       

         Could be a hardware defect, but I'd try to get the ISP to push
      firmware to it (again?), and see if that changes anything.  Trying

       

         Can you see which firmware version it's running now?  Where do I find this information at? 

       Please see my comments in blue above.