- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
C6300-no internet connection
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
C6300-no internet connection
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: C6300-no internet connection
Hi schatzi,
Good day!
Welcome to NETGEAR Community!
We would need the following information, so I can offer you additional recommendations:
1. What is the model of the new modem that you purchased?
2. Did you contact your Internet service provider already to provision the new modem?
I look forward to your response.
Regards,
Oliver
Community Team
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: C6300-no internet connection
Did you buy the C6300?
If you have any splitters, amplifiers, or attenuators in line, remove them.
I'd also move the modem/router to right where the coax enters the home to ensure it isn't a wiring issue internal to the home.
Are you abel to access it via a hardwired (ethernet) connection?
If so, get a screen snip of the cable connections page and logs.
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more