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Re: C6300 only solid Green power light

jdf1984
Tutor

C6300 only solid Green power light

Hello, I woke up this morning with my C6300 only having a solid Green power light on. I’ve tried power cycling it a number of times, but the same thing happens. I can’t even log into the router to troubleshoot. Anyone have an idea about how to correct this?
Model: C6300|AC1750 Cable Modem Router Docsis 3.0
Message 1 of 6
plemans
Guru

Re: C6300 only solid Green power light

did you try a factory reset? Push and hold reset for 7-15 seconds while powered on

Message 2 of 6
jdf1984
Tutor

Re: C6300 only solid Green power light

I attempted a factory reset, but nothing changed. The power light never changed, and no other lights came on
Message 3 of 6
plemans
Guru

Re: C6300 only solid Green power light

did you try it with the coax disconnected? 

And hold reset for up to 30 seconds? 

Message 4 of 6
jdf1984
Tutor

Re: C6300 only solid Green power light

Just tried that as well, no change
Message 5 of 6
plemans
Guru

Re: C6300 only solid Green power light

are you able to hardwire into it and ping it at 192.168.100.1 at all? 

Message 6 of 6
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