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C7000V2 Acting up
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2022-08-23
03:53 PM
2022-08-23
03:53 PM
C7000V2 Acting up
I am able to connect to the router but have no internet access. Router admin indicates no problems. ISP is able to do a remote reset, but can't offer a solution beyond "unplug it and wait"
Factory reset has been done. Allows connection via LAN and wifi to router, but no internet available.
Is my device toast or is Breezeline lazy?
Factory reset has been done. Allows connection via LAN and wifi to router, but no internet available.
Is my device toast or is Breezeline lazy?
Message 1 of 9
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2022-08-23
04:01 PM
2022-08-23
04:01 PM
Re: C7000V2 Acting up
SIgnal and connections look good.
Can you post a capture of the Event Log?
Have you powered OFF the modem for 1 minute then back ON?
Any Wifi Neighbors near by? If so, how many?
Message 2 of 9
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2022-08-23
04:18 PM
2022-08-23
04:18 PM
Re: C7000V2 Acting up
Complete reset an hour ago. Nothing much in the log. Unplug and wait has been attempted 10 times at the request of the ISP and my wife.
Maybe 3 other networks in the neighborhood that are detected. Never an issue in the past.
Maybe 3 other networks in the neighborhood that are detected. Never an issue in the past.
Message 3 of 9
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2022-08-23
04:26 PM
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2022-08-23
05:35 PM
2022-08-23
05:35 PM
Re: C7000V2 Acting up
There is a log item called Event Log...this differs from the admin log you posted...
Message 5 of 9
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2022-08-23
07:07 PM
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2022-08-23
07:12 PM
2022-08-23
07:12 PM
Re: C7000V2 Acting up
You have criticals seen the even log that the ISP needs to resolve.
Message 7 of 9
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2022-08-24
10:15 AM
2022-08-24
10:15 AM
Re: C7000V2 Acting up
Based on the signal strength looking good as before mentioned, what additional condition do you believe could be present that could be the culprit?
Message 8 of 9
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2022-08-24
12:13 PM
2022-08-24
12:13 PM
Re: C7000V2 Acting up
You have criticals seen the event log that the ISP needs to resolve.
Message 9 of 9
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