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Re: CAX80 Bricked Only Power LED on
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CAX80 Bricked Only Power LED on
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Re: CAX80 Bricked Only Power LED on
So disconnecting the modem from the ISP coax line and pressing the reset button for 15 seconds then release fails to get a wired PC connected at 192.168.1.1?
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Re: CAX80 Bricked Only Power LED on
Correct. Also tried powering off then holding reset button while powering on to no avail. Totally unresponsive. After power is supplied, front panel ethernet ports 1-4 will initially light up, then darken, and then only the power light will be on white and steady. This might be the worst hardware component as far as reliability and troubleshooting (and company support) I've ever come across.
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Re: CAX80 Bricked Only Power LED on
Send those two moderators a private message and see what your options are.
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Re: CAX80 Bricked Only Power LED on
Thanks much Furry! I DM'd Darren and Olympos!
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Re: CAX80 Bricked Only Power LED on
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Re: CAX80 Bricked Only Power LED on
My ISP was having an outage recently and my CAX80 went into this mode you describe even after the ISP outage was cleared It would not return to normal mode. It has been this way for 2 days now and I have tried everything possible. Did you ever figure this out or got some help? I see many others with this same problem and there's not a user-friendly solution out there. Thanks
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Re: CAX80 Bricked Only Power LED on
Netgear level 2 support were super friendly and attempted to help, but it was to no avail. We tried a 90 sec hard reset (I believe it was hold reset button for 30", power off then on, hold for another 30", power off then on, hold for another 30" then release) but that was of no help. They determined it was a hardware failure (possibly caused by a firmware upgrade) and escalated to customer support in order to try and get an RMA due to it being out of the hardware warranty period. I believe Customer Service would have given me a new unit IF I had not bought the original from a reseller (it was new but had found it's way into a reseller's hands). So bottom line for me is two pts--one, if you're going to buy Netgear, buy from Netgear or one of their authorized sellers, and number two, the CAX-80 is an inherently defective product imo especially if it was a Netgear-induced error due to their pushing a firmware upgrade.
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Re: CAX80 Bricked Only Power LED on
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Re: CAX80 Bricked Only Power LED on
Personally I would go with a very capable modem and then a separate wifi 6 router/mesh system. I would not get an integrated unit again. I have a Netgear Nighthawk Cable Modem CM1200 paired with my Asus Wifi 6 mesh router system and it's a fabulous setup imo. Absolutely a fan of Asus routers and their GUI.
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Re: CAX80 Bricked Only Power LED on
@djab203 wrote:
Thanks for this update. I'm on the same boat as far support is concerned and only a class action lawsuit would address this problem otherwise we are stuck with this garbage. I'm now looking for a equivalent replacement modem but staying away from netgear. Any suggestions?
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Re: CAX80 Bricked Only Power LED on
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Re: CAX80 Bricked Only Power LED on
@FURRYe38 @DarrenM @olympos1625 I just sent something to them. Experienced this issue before (spontaneously began working again a few months back) and have a bricked CAX80 again (same as before, unplugged and stopped working completely except for the white power LED when plugged back in).
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Re: CAX80 Bricked Only Power LED on
Any solutions here?. I have the same issue now.. cax80 powers on > all lights flash > 1234 on for a few seconds, then power light on > 1234 turn off > nothing after that.
Reset button > unplug for 30m and disconnect everything > same when power on.
I have PM into darren and olympos but nothing back.
thx in advance...
Jim
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Re: CAX80 Bricked Only Power LED on
I would check back with them later in the week. Monday is a busy day for most.
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Re: CAX80 Bricked Only Power LED on
It took a few days for me to receive a call from tech support. We ran through various reset attempts and nothing. The tech was very nice but could not provide a solution. He checked with his sources and called me back. Even though I purchased the unit from Netgear's website I was 2 months past the warranty (purchased April 2021, stopped working June 2022) Netgear will do nothing. I am now working with customer service in hopes of receiving a refund on the Armor Security I renewed in May. Irritated -yes. Obviously am not the only one with this issue.
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Re: CAX80 Bricked Only Power LED on
Best of luck getting resolution. This is obviously a systemic hardware issue that Netgear doesn't want to address if out of warranty. Bummer for sure.
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Re: CAX80 Bricked Only Power LED on
The Good:
Netgear L2 support actually called > was very 'nice' > walked through enough to identify 1)yes it is bricked
The Bad
and 2)SOL bc out of warranty by couple months...
$460 investment for the long-haul migration to wifi 6 and they said 'too bad nothing we can do' ... I call BS. Of course there is something they can do... just approve an RMA.
Lost me as a customer... just saying.
__
Steps taken during call...
Restart > nothing
Hold reset button while power on 20s / off 20s / on 20s / off 20s ~ then hard reboot > nothing
wired connection to computer > set static ip > ping router > nothing
conclusion ...bricked
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Re: CAX80 Bricked Only Power LED on
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Re: CAX80 Bricked Only Power LED on
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Re: CAX80 Bricked Only Power LED on
For users seeing any recent problems with there CAX80 modems becoming non-functional or non-accessible or front LEDS not working, please make contact with the following Netgear forum moderators regarding what your seeing:
@DarrenM and @olympos1625
Please send both of them the following information in a private message:
Name:
Email:
Phone:
Preferred schedule (at least 2 days ahead)
Time zone:
Device S/N:
Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.
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Re: CAX80 Bricked Only Power LED on
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Re: CAX80 Bricked Only Power LED on
3 hours on hold with Breezeline to get my new motorola's mac address added to my account.
But back up and running now. CAX80 still a brick.
Kept getting 500s trying to open a Netgear hardware support case, but it finally opened. I'm going to aggressively pursue RMA, as this is straight up highway robbery. stand by your products netgear, or you won't have anyone to sell them to.
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