@martyr444 Yeah you're right. My wife left the house an hour after the Comcast engineer left and another Comcast truck was out and working on one of the ground boxes down the street. I received a call 30 minutes later saying the repair had been completed. They wanted me to verify but before I could walk across the room they hung up. Needless to say both frequencies still are generating millions of unrecoverable code words. and the SNR is under 30. Comcast called me because I sent a reset signal to the modem. I actually factory reset the modem and Comcast reprovisioned it. No dice. Still the same 2 frequencies with the problem. The person who called me was from L1 and the conversation went like this:
Comcast: OK sir, let me send a reset signal to your modem
Joe: I already did that
Comcast: You may see the modem lights blink off
Joe: I already did that. Knock yourself out
Comcast: Sir, can you now reboot your computer
Joe: Sure, anything to make Comcast happy
Comcast: Has the computer restarted yet?
Joe: You just asked me to do it. This is Windows 10. It's installing a bunch of updates. It may take awhile.
Comcast: Sir, I am going to put you on mute. Let me know when the computer has rebooted.
10 minutes elapse
Joe: OK it's rebooted.
Comcast: OK Sir, let me walk you through how to do a speedtest
Joe: I work for IBM, I've been in technology longer than you've been alive. I know how to run a speedtest
Comcast: OK Sir, can you open up a browser
Joe: (rolling his eyes big time) Yes I think I can manage that.
Comcast: Is the browser up?
Joe: Like I said, this is Windows 10. Browsers don't just come up, you have to wine them and dine them first.
Comcast: I am not sure I understand.
Joe: It was a joke. The browser is up and I have run the speedtest, it's showing 90mbps download.
Comcast: OK Sir, can you type speedtest.xfinity.com in the browser address bar.
Joe: (raising my voice) I already did that. I told you what the speed was. 90mbps
Comcast: Sir, that's too low. You are paying for 150.
Joe: OK, I am done dealing with you. You're wasting my time. I need to talk to someone who knows that they're doing and can do more than read from a script. Goodbye
Ten minutes later, I get a call from a supervisor apologizing all over the place. They are now sending a "senior technician" (I know them all by name) and they will be there between 3 and 5pm. I said knock yourself out but I guarantee they won't fix the problem.
In the meantime I am trying to download a 12gb file that I needed this morning and overnight the internet went down and shut down my session. They shut the internet off 4 times trying to fix it and I still have another 4 hours to go before it downloads. Comcast has rightfully earned it's reputation as the WORST company for customer service.
Hope you enjoyed my feeble attempt at humor. I need to laugh or I am going to break something.
