CM1200 Modem - Drops In & Out & Slows Down (Suddenlink)

[enciberpangel]

Hi all,

This is my first time owning my own modem and router and I'm still attempting to learn and navigate my way through all the terminology and specs. I'm in need of some serious help though because I can't figure this out. I have Suddenlink internet. I work from home and my bf's best friend who lives with us also works from home. It seems like whenever we're both on working, the modem constantly drops in and out and slows down to a crawl around 3-20 Mbps.... I don't know what to do and don't understand modems/routers enough to even know where to turn to, what to ask, or how to explain the issue... Can someone please help make sense of this????? INFO: I have the CM1200 Nighthawk and the R6700AX Nighthawk router. We also tried upgrading our Suddenlink service from 400Mbps to 1g a few days ago on the 8th to see if there are any changes through the next work week. Help!

Cable Connection

Apply               Cancel      Frequency start Value This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. Starting Frequency

Startup Procedure

Procedure Status Comment Acquire Downstream Channel 795000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enabled BPI+ IP Provisioning Mode Honor MDD honorMdd(4)

Downstream Bonded Channels (Partial Service)

Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 1 555000000 Hz 8.9 dBmV 40.5 dB 37 0 2 Locked QAM256 2 561000000 Hz 9 dBmV 40.5 dB 103 0 3 Locked QAM256 3 567000000 Hz 9.2 dBmV 40.5 dB 115 0 4 Locked QAM256 4 573000000 Hz 9.5 dBmV 40.8 dB 123 46 5 Locked QAM256 5 579000000 Hz 9.6 dBmV 40.8 dB 196 0 6 Locked QAM256 6 585000000 Hz 9.4 dBmV 40.8 dB 2246 19 7 Locked QAM256 7 591000000 Hz 9.6 dBmV 41.1 dB 4499 59 8 Locked QAM256 9 603000000 Hz 9.7 dBmV 41.2 dB 109454 128 9 Locked QAM256 10 609000000 Hz 9.5 dBmV 41.5 dB 1085376 1592 10 Locked QAM256 11 615000000 Hz 9.3 dBmV 41.8 dB 1730696 6822 11 Locked QAM256 12 621000000 Hz 9.1 dBmV 41.3 dB 6609551 421755 12 Locked QAM256 13 627000000 Hz 9.2 dBmV 41.3 dB 8977454 577063 13 Locked QAM256 14 633000000 Hz 9.2 dBmV 41.3 dB 8909819 5066999 14 Locked QAM256 15 639000000 Hz 9.4 dBmV 41.3 dB 4060644 14068630 15 Locked QAM256 16 645000000 Hz 9.5 dBmV 41.4 dB 1301 1922 16 Locked QAM256 17 651000000 Hz 9.6 dBmV 41.3 dB 1698 1315 17 Locked QAM256 18 657000000 Hz 9.6 dBmV 41.2 dB 2923 2540 18 Locked QAM256 19 663000000 Hz 9.9 dBmV 41.2 dB 3118 3964 19 Locked QAM256 20 669000000 Hz 9.6 dBmV 41.2 dB 3622 5528 20 Locked QAM256 21 675000000 Hz 9.3 dBmV 40.7 dB 3454 7197 21 Locked QAM256 22 681000000 Hz 8.7 dBmV 41 dB 2614 4256 22 Locked QAM256 23 687000000 Hz 8.2 dBmV 40.8 dB 4345 7409 23 Locked QAM256 24 693000000 Hz 7.5 dBmV 40.5 dB 4540 7729 24 Locked QAM256 25 699000000 Hz 7 dBmV 40.6 dB 5007 8135 25 Locked QAM256 26 705000000 Hz 6.4 dBmV 40.5 dB 5937 8580 26 Locked QAM256 27 711000000 Hz 5 dBmV 39.9 dB 5386 5988 27 Locked QAM256 28 717000000 Hz 2.9 dBmV 39.2 dB 7231 9037 28 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 29 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 30 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 31 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0 32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0

Upstream Bonded Channels

Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 17 5120 Ksym/sec 37800000 Hz 46.5 dBmV 2 Locked ATDMA 18 5120 Ksym/sec 31000000 Hz 46.5 dBmV 3 Locked ATDMA 19 5120 Ksym/sec 24200000 Hz 45.3 dBmV 4 Locked ATDMA 20 5120 Ksym/sec 17400000 Hz 44.3 dBmV 5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Downstream OFDM Channels

Channel Lock Status Modulation / Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier Number Range Unerrored Codewords Correctable Codewords Uncorrectable Codewords 1 Locked 0 ,1 ,2 33 795000000 Hz 7.5 dBmV 41.0 dB 1588 ~ 2507 1520413525 1117787706 3550333 2 Not Locked 0 0 0 Hz 0 dBmV 0.0 dB 0 ~ 4095 0 0 0

Upstream OFDMA Channels

Channel Lock Status Modulation / Profile ID Channel ID Frequency Power 1 Not Locked 0 0 0 Hz 0 dBmV 2 Not Locked 0 0 0 Hz 0 dBmV

Extended Upstream Transmit Power

Enable Extended Upstream Transmit Power

Current System Time:Sun Apr 10 12:00:52 2022

System Up Time:1 day 23:53:50

[enciberpangel]

Here is the event log from today 

Time	Priority	Description
Mon Apr 11 14:49:02 2022	Notice (6)	CM-STATUS message sent. Event Type Code: 1; Chan ID: 30; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 14:48:56 2022	Notice (6)	CM-STATUS message sent. Event Type Code: 4; Chan ID: 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 14:48:39 2022	Warning (5)	MDD message timeout;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 14:48:26 2022	Notice (6)	CM-STATUS message sent. Event Type Code: 1; Chan ID: 30; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 14:48:07 2022	Warning (5)	MDD message timeout;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 14:47:04 2022	Notice (6)	CM-STATUS message sent. Event Type Code: 4; Chan ID: 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 14:47:01 2022	Warning (5)	MDD message timeout;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 11:40:48 2022	Notice (6)	CM-STATUS message sent. Event Type Code: 4; Chan ID: 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 11:40:48 2022	Notice (6)	CM-STATUS message sent. Event Type Code: 5; Chan ID: 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 11:03:38 2022	Notice (6)	CM-STATUS message sent. Event Type Code: 1; Chan ID: 30; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 11:03:37 2022	Notice (6)	CM-STATUS message sent. Event Type Code: 2; Chan ID: 30; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 11:03:14 2022	Warning (5)	MDD message timeout;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 10:00:31 2022	Notice (6)	CM-STATUS message sent. Event Type Code: 4; Chan ID: 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 10:00:31 2022	Notice (6)	CM-STATUS message sent. Event Type Code: 5; Chan ID: 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 09:40:00 2022	Notice (6)	CM-STATUS message sent. Event Type Code: 2; Chan ID: 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 09:40:00 2022	Notice (6)	CM-STATUS message sent. Event Type Code: 1; Chan ID: 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 09:36:58 2022	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 09:36:09 2022	Warning (5)	MDD message timeout;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 09:35:42 2022	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 09:35:23 2022	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 09:34:58 2022	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 09:34:47 2022	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 09:32:20 2022	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 09:31:55 2022	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 09:31:08 2022	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 09:30:21 2022	Notice (6)	CM-STATUS message sent. Event Type Code: 4; Chan ID: 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 09:29:53 2022	Warning (5)	MDD message timeout;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 09:23:45 2022	Notice (6)	CM-STATUS message sent. Event Type Code: 4; Chan ID: 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 09:23:33 2022	Warning (5)	MDD message timeout;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 09:22:54 2022	Notice (6)	CM-STATUS message sent. Event Type Code: 4; Chan ID: 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 09:22:26 2022	Warning (5)	MDD message timeout;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 09:19:46 2022	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 09:19:23 2022	Notice (6)	CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 09:19:21 2022	Notice (6)	CM-STATUS message sent. Event Type Code: 5; Chan ID: 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 09:19:09 2022	Notice (6)	CM-STATUS message sent. Event Type Code: 2; Chan ID: 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 09:17:47 2022	Notice (6)	CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 09:17:22 2022	Notice (6)	CM-STATUS message sent. Event Type Code: 4; Chan ID: 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 09:17:17 2022	Notice (6)	CM-STATUS message sent. Event Type Code: 5; Chan ID: 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 09:17:06 2022	Warning (5)	MDD message timeout;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;
Mon Apr 11 09:16:40 2022	Notice (6)	CM-STATUS message sent. Event Type Code: 4; Chan ID: 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=9c:c9:eb:34:e6:c8;CMTS-MAC=00:01:5c:be:21:72;CM-QOS=1.1;CM-VER=3.1;

[enciberpangel]

Here's the cable connection page and a screenshot of a speedtest... should be 1gb .. not even gettign 25Mbps right now

Frequency start Value

This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.

Starting Frequency

Startup Procedure

Procedure	Status	Comment
Acquire Downstream Channel	795000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Security	Enabled	BPI+
IP Provisioning Mode	Honor MDD	honorMdd(4)

Downstream Bonded Channels (Partial Service)

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Correctables	Uncorrectables
1	Locked	QAM256	1	555000000 Hz	8.9 dBmV	42 dB	299	211
2	Locked	QAM256	2	561000000 Hz	9 dBmV	42 dB	397	205
3	Locked	QAM256	3	567000000 Hz	9.2 dBmV	42 dB	274	195
4	Locked	QAM256	4	573000000 Hz	9.5 dBmV	42.2 dB	290	112
5	Locked	QAM256	5	579000000 Hz	9.6 dBmV	42.1 dB	122	62
6	Locked	QAM256	6	585000000 Hz	9.4 dBmV	42.1 dB	124	92
7	Locked	QAM256	7	591000000 Hz	9.6 dBmV	42.4 dB	215	55
8	Locked	QAM256	8	597000000 Hz	9.6 dBmV	42.4 dB	197	91
9	Locked	QAM256	9	603000000 Hz	9.7 dBmV	42.5 dB	119	38
10	Locked	QAM256	10	609000000 Hz	9.5 dBmV	42.7 dB	73	27
11	Locked	QAM256	11	615000000 Hz	9.3 dBmV	42.7 dB	54	31
12	Locked	QAM256	12	621000000 Hz	9.1 dBmV	42.5 dB	52	29
13	Locked	QAM256	13	627000000 Hz	9.1 dBmV	42.5 dB	39	33
14	Locked	QAM256	14	633000000 Hz	9.2 dBmV	42.5 dB	58	29
15	Locked	QAM256	15	639000000 Hz	9.3 dBmV	42.5 dB	56	31
16	Locked	QAM256	16	645000000 Hz	9.4 dBmV	42.6 dB	96	30
17	Locked	QAM256	17	651000000 Hz	9.5 dBmV	42.5 dB	99	35
18	Locked	QAM256	18	657000000 Hz	9.5 dBmV	42.4 dB	96	41
19	Locked	QAM256	19	663000000 Hz	9.8 dBmV	42.4 dB	88	58
20	Locked	QAM256	20	669000000 Hz	9.5 dBmV	42.3 dB	150	73
21	Locked	QAM256	21	675000000 Hz	9.1 dBmV	41.8 dB	147	81
22	Locked	QAM256	22	681000000 Hz	8.6 dBmV	42 dB	367	149
23	Locked	QAM256	23	687000000 Hz	8 dBmV	41.8 dB	188	124
24	Locked	QAM256	24	693000000 Hz	7.2 dBmV	41.6 dB	605	361
25	Locked	QAM256	25	699000000 Hz	6.6 dBmV	41.6 dB	478	262
26	Locked	QAM256	26	705000000 Hz	5.8 dBmV	41.3 dB	1110	1058
27	Locked	QAM256	27	711000000 Hz	4.3 dBmV	40.8 dB	1287	1215
28	Locked	QAM256	28	717000000 Hz	1.8 dBmV	39.3 dB	3030	3925
29	Locked	QAM256	29	723000000 Hz	-3.5 dBmV	34.8 dB	7856	11239
30	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0
31	Locked	QAM256	32	741000000 Hz	0.2 dBmV	37.8 dB	33515757	3061795
32	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	17	5120 Ksym/sec	37800000 Hz	47 dBmV
2	Locked	ATDMA	18	5120 Ksym/sec	31000000 Hz	47 dBmV
3	Locked	ATDMA	19	5120 Ksym/sec	24200000 Hz	45.8 dBmV
4	Locked	ATDMA	20	5120 Ksym/sec	17400000 Hz	44.5 dBmV
5	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
6	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
7	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
8	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV

Downstream OFDM Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power	SNR / MER	Active Subcarrier Number Range	Unerrored Codewords	Correctable Codewords	Uncorrectable Codewords
1	Locked	0 ,1 ,2	33	795000000 Hz	7.5 dBmV	42.6 dB	1588 ~ 2507	156533364	104898250	10861
2	Not Locked	0	0	0 Hz	0 dBmV	0.0 dB	0 ~ 4095	0	0	0

Upstream OFDMA Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power
1	Not Locked	0	0	0 Hz	0 dBmV
2	Not Locked	0	0	0 Hz	0 dBmV

Extended Upstream Transmit PowerEnable Extended Upstream Transmit Power

Current System Time:Mon Apr 11 15:17:43 2022System Up Time:06:54:30

[FURRYe38]

Ok so your correct and un-correctables should be zeros. 

Check all your cables and coax jack fittings to make sure they are screwed in well. ISP will need to look into this.

The power a bit too high as well:

https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311

Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem. 
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html

[enciberpangel]

Would the fact that both me and my friend have to be wired in via ethernet to the modem/router for work be affecting anything? Right now, my ethernet is connected to the Modem and her ethernet is connected to the router. 

Thank you!

[FURRYe38]

What brand and model# router do you have connected to the CM modem? 

The CM modem is a modem only. So for testing and getting the problems on the modem resolved, disconnect the external router and leave the wired PC connected while your testing and getting information from the modem. 

Once you have the ISP resolve the issues outlined in my prior post, remove the wired PC from the modem and connect the external wifi router to the modem.

Power OFF the modem and wifi router for 30 seconds then power ON the modem first, then power ON the wifi router. 

Connect your wired PC to the router.