CM500-100NAS help thanks

[plemans]

Start with just a decent quality double splitter. And go:

direct -----double splitter

                    |

                    |

              modem

Test that to ensure its still good. 

[raymondjtoth]

any good one i should buy or brand i never bought  splitter like thsi what one i want thanks?

[raymondjtoth]

only had 3 way slitters

[plemans]

the pick up a 2 way splitter.

You want the modem getting the best possible signal you can get. 

[raymondjtoth]

had to go to walmart to get my mom some stuff while i was there i bought a 2 way slitter its a 5-2500mhz will follow  what you posted post back once i can what need

[raymondjtoth]

so modem on drect line right to outside and rest in splitter right?

[raymondjtoth]

also i called tech support sed outige after ment i talked to from tech support herre what getting now

Cable Connection

Frequency start Value

This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.

Starting Frequency

Startup Procedure

Procedure	Status	Comment
Acquire Downstream Channel	615000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Security	Enabled	BPI+
IP Provisioning Mode	Honor MDD	honorMdd(4)

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Correctables	Uncorrectables
1	Locked	QAM256	10	615000000 Hz	4.8 dBmV	42.2 dB	0	0
2	Locked	QAM256	1	561000000 Hz	5.3 dBmV	43.2 dB	0	0
3	Locked	QAM256	2	567000000 Hz	5.5 dBmV	43.2 dB	0	0
4	Locked	QAM256	3	573000000 Hz	4.3 dBmV	42.1 dB	0	0
5	Locked	QAM256	4	579000000 Hz	4.1 dBmV	41.8 dB	0	0
6	Locked	QAM256	5	585000000 Hz	5 dBmV	42.1 dB	0	0
7	Locked	QAM256	6	591000000 Hz	4.3 dBmV	41.9 dB	0	0
8	Locked	QAM256	7	597000000 Hz	3.6 dBmV	41.8 dB	0	0
9	Locked	QAM256	8	603000000 Hz	3.4 dBmV	41.9 dB	0	0
10	Locked	QAM256	11	621000000 Hz	4.5 dBmV	41.3 dB	0	0
11	Locked	QAM256	12	627000000 Hz	4.4 dBmV	38 dB	0	0
12	Locked	QAM256	15	645000000 Hz	5.2 dBmV	40.4 dB	0	0
13	Locked	QAM256	21	687000000 Hz	8 dBmV	43 dB	0	0
14	Locked	QAM256	22	693000000 Hz	7.1 dBmV	42.6 dB	0	0
15	Locked	QAM256	23	699000000 Hz	6.8 dBmV	42.8 dB	0	0
16	Locked	QAM256	27	723000000 Hz	5.6 dBmV	41.4 dB	0	0

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	2	5120 Ksym/sec	24600000 Hz	43 dBmV
2	Locked	ATDMA	1	2560 Ksym/sec	18000000 Hz	43 dBmV
3	Locked	ATDMA	3	5120 Ksym/sec	31000000 Hz	43.5 dBmV
4	Locked	ATDMA	4	5120 Ksym/sec	37400000 Hz	43.5 dBmV

Extended Upstream Transmit Power Enable Extended Upstream Transmit Power

Current System Time:Tue Mar 08 22:23:24 2022System Up Time:00:03:16

[raymondjtoth]

any better?

[plemans]

Much better. No current errors. 

Time, your logs, and if it stays stable will be the key. 

[raymondjtoth]

tryed your way lost tv and internet so when back to 3 way splitter i guess 2 lines are comming out of lock box on wall also, might of left way old people had it from comcast with new replaced lines and here what i getting after reboot

[raymondjtoth]

Cable Connection

[raymondjtoth]

Cable Connection

Frequency start Value

This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.

Starting Frequency

Startup Procedure

Procedure	Status	Comment
Acquire Downstream Channel	615000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Security	Enabled	BPI+
IP Provisioning Mode	Honor MDD	honorMdd(4)

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Correctables	Uncorrectables
1	Locked	QAM256	10	615000000 Hz	5.1 dBmV	41.7 dB	0	0
2	Locked	QAM256	1	561000000 Hz	5.9 dBmV	43.1 dB	0	0
3	Locked	QAM256	2	567000000 Hz	6 dBmV	43 dB	0	0
4	Locked	QAM256	3	573000000 Hz	4.8 dBmV	41.9 dB	0	0
5	Locked	QAM256	4	579000000 Hz	4.6 dBmV	41.5 dB	0	0
6	Locked	QAM256	5	585000000 Hz	5.5 dBmV	41.9 dB	0	0
7	Locked	QAM256	6	591000000 Hz	4.7 dBmV	41.6 dB	0	0
8	Locked	QAM256	7	597000000 Hz	4 dBmV	41.5 dB	0	0
9	Locked	QAM256	8	603000000 Hz	3.8 dBmV	41.6 dB	0	0
10	Locked	QAM256	11	621000000 Hz	4.7 dBmV	41.3 dB	0	0
11	Locked	QAM256	12	627000000 Hz	4.8 dBmV	40 dB	0	0
12	Locked	QAM256	15	645000000 Hz	5.6 dBmV	39.2 dB	0	0
13	Locked	QAM256	21	687000000 Hz	8.2 dBmV	42.5 dB	0	0
14	Locked	QAM256	22	693000000 Hz	7.1 dBmV	41.9 dB	0	0
15	Locked	QAM256	23	699000000 Hz	6.9 dBmV	42.2 dB	0	0
16	Locked	QAM256	27	723000000 Hz	5.9 dBmV	41 dB	0	0

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	2	5120 Ksym/sec	24600000 Hz	43 dBmV
2	Locked	ATDMA	1	2560 Ksym/sec	18000000 Hz	42.8 dBmV
3	Locked	ATDMA	3	5120 Ksym/sec	31000000 Hz	43.5 dBmV
4	Locked	ATDMA	4	5120 Ksym/sec	37400000 Hz	43.5 dBmV

Extended Upstream Transmit Power Enable Extended Upstream Transmit Power

Current System Time:Tue Mar 08 23:07:22 2022System Up Time:00:47:14

[raymondjtoth]

on 3/20/2022 i  see this what is it tell isp about tek error i see thanks ray isp keep telling me to come to netgear for help

under event log

Time	Priority	Description
2022-3-20, 16:43:58	Warning (5)	TEK Invalid - Invalid Key Sequence Number;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0;
2022-3-20, 16:20:27	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0;
2022-3-15, 05:54:00	Notice (6)	DHCP Renew - lease parameters UTC Time Offset modified;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0;
2022-3-13, 22:49:58	Notice (6)	TLV-11 - unrecognized OID;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0;
1970-1-1, 00:00:32	Notice (6)	Honoring MDD; IP provisioning mode = IPv4
1970-1-1, 00:00:27	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:21	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2022-3-13, 17:40:39	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0;
2022-3-13, 17:40:04	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0;
2022-3-13, 17:39:59	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0;
2022-3-13, 15:37:05	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0;
2022-3-13, 15:37:00	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0;
1970-1-1, 00:00:27	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:22	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2022-3-12, 20:12:00	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0;
2022-3-12, 20:11:32	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0;
2022-3-12, 20:11:31	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0;
2022-3-12, 20:11:25	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0;
2022-3-12, 20:11:20	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.1;CM-VER=3.0;
1970-1-1, 00:00:27	Critical (3)	No Ranging Response received - T3 time-out;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:01:5c:69:fc:4d;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:21	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=94:a6:7e:bb:f7:04;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;

2022-3-20, 16:43:58

Warning (5)

TEK Invalid - Invalid Key Sequence