- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
CM600 shows as offline @ 192.168.100.1
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
CM600 shows as offline @ 192.168.100.1
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: CM600 shows as offline @ 192.168.100.1
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: CM600 shows as offline @ 192.168.100.1
So far the support hasn't been able to help. They were supposed to contact me by phone today at noon (EST) and it is now 2:5624pm (EST) I would like to access my modem to change the admin password but can't even do that. Logging in to 192.168.100.1 launches the landing page but I can't do anything because it believes that the modem is offline. I can access the internet through both wired and wireless (Linksys WRT 1900ACS router) and have tried Factory resetting, direct connect from CM600 to PC, contacting ISP (TWC) for possible issues. TWC says new modem is online, showing good signal and there are no network issues in my area. If i can't get this resolved I will be returning and purchasing a different vendor's modem. Any ideas?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: CM600 shows as offline @ 192.168.100.1
I have the exact same problem with my CM500. My internet connection is fine, everything works but the interface is jacked. I can't believe nobody has replied to this with a solution?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: CM600 shows as offline @ 192.168.100.1
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: CM600 shows as offline @ 192.168.100.1
@Rob772 wrote:
About ready to return to Best Buy and get an Arris 6090
I think you meant the Arris 6190 - I would avoid that modem. There are major issues with the Intel Puma 6 chipset used in this modem (also used in the Netgear CM700). I actually just replaced my SB6190 with a CM600 and latency/jitter issues are gone for me. Here are some links to read about this issue, the first one actually compares the CM600 to SB6190:
http://blog.mycre.ws/articles/cable-modems-arris-sb6190-vs-netgear-cm600/
http://www.multichannel.com/news/distribution/intel-arris-working-firmware-fix-sb6190-modem/409379
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: CM600 shows as offline @ 192.168.100.1
Yes I did mean the 6190 (Typo). I've read thru all of that prior to getting the CM600. That's why I decided to go with it. Then all these problems ,right out of the box, with the CM600 had me rethinking my choice.
Just finished a teamviewer session with level 2 support and the support specialist saw firsthand the inability to interact with the modem interface. I now have a new unit being shipped. I know that lower levels of support need to run you through basic "fixes" but as a retired former Level 3 support (for high speed, million dollar printing systems) I knew what was going to be the ultimate outcome.
Hope my next unit had better quality control in the test phase.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: CM600 shows as offline @ 192.168.100.1
I have the same issue.
Your modem is offline. |
Please check the RF connection. |
Makes me rethink my decision to go with a Netgear cable modem.
Model CM600, no clue as to firmware version (can't get to the firmware version). Running Windows 10 Pro.
Also upon connecting the modem to an R6300 Netgear router, nothing will connect to the router. Modem only connects direct to PC. This was the problem with my original Arris SB6121 modem. Comcast told me the modem was out of date. I checked on line for recommended routers and the Arris was outdated so I picked the CM600. Same connection issue.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: CM600 shows as offline @ 192.168.100.1
Hello Lingam
The firmware is pushed out by the ISP and you can access the GUI to see at 192.168.0.1. And have you tried to factory reset the modem?
DarrenM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: CM600 shows as offline @ 192.168.100.1
I guess I'll not know the answer. I scheduled a Comcast house call for today and yesterday I was disconnecting my old Netgear WGT624 and reconnecting the R6300 to the CM600. I changed the Ethernet cables back and powered on the router and everything came up and connected to the the internet. What the difference was between when I did it yesterday and when I did it the night before while chatting with support I don't know. Maybe Comcast/Xfinity pushed out a firmware rev. Thanks for your input.
• Introducing NETGEAR WiFi 7 Orbi 770 Series and Nighthawk RS300
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more