Cable Modem Firmware

[ronpro]

We are an ISP and I'm trying to figure out how to get access to Cable Modem Firmware. He's the only thing I found but the Link is bad.

Note: If your ISP is not listed in the following tables, advise your ISP to contact our sales engineering team using the following contact form: http://www.netgear.com/service-providers/contact-us/CableMSO.aspx

[vajim]

If you're talking about Negear cable modems you may want take a look here:

https://www.netgear.com/support/download/

and this:

https://community.netgear.com/t5/Cable-Modems-Routers/bd-p/home-cable-modems-routers

[ronpro]

vijim, Tied all of that w/ no luck to file access.On hold right now!! 😞 Thanks for reply, ron

[plemans]

You won't get access to the firmware. Its part of the docsis 3.0 spec. Its not user changeable/accessible. 

[ronpro]

plemans, It should be if your an ISP like me. My original post states that. I'm just trying to allow a customer to use their modem that they bought themselves onto my system. I'm not allowing that unless the modem firmware is up to date. Could cause system security issues and or user issues that I have to deal with. I searched "netgear C6250 Firmware" went to page selected download, states something about ISP (Me), clicked Knowledge Base. That's where the fhe bad link is (Above in First Post). Thanks, Ron

My Setup:

Get Firmware / Manufacturers CVC (Certificate) from Netgear ( Which isn't going very good at this moment!!)

Make cfg file w/ added CVC

Place cfg & Modem Firmware in TFTP/FTP server

Modem:

Comes online downloads cfg see's newer firmware in cfg, file reqest from cable modem to TFTP/FTP Server, Server sends file, Modem reboots and comes online ignores file download because it's the same.

[ronpro]

Oh 1:30:15 on phone!!! They're lost on my request!!

[plemans]

Maybe try @vkdelta or @DarrenM  for help with modems

[ronpro]

This is Arris Portal View: ron

[vajim]

https://in.netgear.com/service-providers/

[ronpro]

vajim, THANK YOU!! Just sent request we'll see how that goes!!  Still on hold!! Ron

[ronpro]

plemans, Thanks for contacts!! Ron

[ronpro]

One more thing. Sorry about posting in wrong area!! Ron

[ronpro]

Funny one for the day..

On Phone & Hold for 1:48min

Finally they told me that they were going to send email with link for my request.

Received email

Clicked Link & Boom "Oops! We couldn’t find the page you're looking for.

Let’s get you back to somewhere you rather be…"

Same Link I started with.... grrrrrrr

[CrimpOn]

Did you try the email form on this web page where it says "

Are you a Service Provider searching for a NETGEAR account manager?

https://in.netgear.com/service-providers/contact-us/ 

[ronpro]

Yes CrimpOn. vajim steered me in that direction and I did fill out fields. Still awaiting for 2nd reply on the broken link in support ticket now. Ron

Below is from Netgear... Tried this below also. 2-PC's my phone etc... replied and I await...lol

Note: If clicking the link above does not work, copy and paste the URL in a new browser window instead.
Thank you for choosing NETGEAR!
NETGEAR Support

[ronpro]

Boy this process is NOT going very well. They keep sending me bad links and now the new link just shows me picture of cable modem lineup. Oh, they also sent me link to WHAT the latest firmware for cable modems are at. Not really happy with Netgear right now. No wonder some ISP's (Like Me) won't allow Netgear Gear on their systems. All I have to say is... grrrrrrr

[plemans]

did you every try PM'ing a moderator? 

Try @ChristineT or @DarrenM 

[ronpro]

Yes I did back on Dec 15th. Still Nothing 😞