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Cax30 constant issues

Ttwinsupra
Initiate

Cax30 constant issues

Hi, ive had nothing but issues since i upgraded to this cax30 router modem... is it defective? Just a bad modem? Randomly drops services multiple times and cant get internet back, un plug re plug forgetting networks resetting everything calling internet providers... its just been hot garbage.... ive never been able to connect on my laptop either.... i literally never had a problem with my old router modem combo...
Message 1 of 18

Re: Cax30 constant issues


@Ttwinsupra wrote:
Hi, ive had nothing but issues since i upgraded to this cax30 router modem... is it defective?

While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge. As you are asking about a specific piece of hardware, a cable modem/router, this isn't the best place to ask that question.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Cable Modems & Routers

You might like to search there for messages related to your problem.

I will ask the Netgear moderator to move your message.


Message 2 of 18
plemans
Guru

Re: Cax30 constant issues

got a screensnip of the cable connections page and the event logs? 

Those help check the connection to the ISP

Message 3 of 18
idol7
Aspirant

Re: Cax30 constant issues

I was able to get my device working by resetting the device (push reset button for 90 sec) and perform a device reset. NETGEAR support said they pushed a firmware update through today and it messed up everyone’s device. Hope that helps.
Message 4 of 18
FURRYe38
Guru

Re: Cax30 constant issues

Everyone, please downgrade your CAX30 if its on a v2.1x version:

https://community.netgear.com/t5/Cable-Modems-Gateways/Nighthawk-CAX30-I-just-downloaded-v1-4-11-2/m...

 

Also try the Traffic Meter suggestion as well. 

Message 5 of 18
Florida-Man
Tutor

Re: Cax30 constant issues

I Had the Same Problem plus I already had to replace my first CA X30 as it was defective...and now these additional problems! Netgear: Please get your act together. I have had nothing but problems with an unstable network since using your device. I am hoping the factory reset fixes the issues!!!!

Message 6 of 18
FURRYe38
Guru

Re: Cax30 constant issues

Everyone, please downgrade your CAX30 if its on a v2.1x version:

https://community.netgear.com/t5/Cable-Modems-Gateways/Nighthawk-CAX30-I-just-downloaded-v1-4-11-2/m...

 

Also try the Traffic Meter suggestion as well. 


@Florida-Man wrote:

I Had the Same Problem plus I already had to replace my first CA X30 as it was defective...and now these additional problems! Netgear: Please get your act together. I have had nothing but problems with an unstable network since using your device. I am hoping the factory reset fixes the issues!!!!


 

Message 7 of 18
Ttwinsupra
Initiate

Re: Cax30 constant issues

Ok thank you I'll try to downgrade the version next time it goes out, but im not sure if that would work unless that version is pretty old. Ive been having issues since day 1 not sure what ver that would have been though. Was maybe 1.5 - 2 years ago? And every time i touch the app it goes down for at least a day so ill wait till it stops again before i try anything on that app again hahaha that app has been the worst thing ever!... I actually got this to work this time, finally, by actually deleting my entire netgear account and the app, making a new account with a different email and setting it up again like it was a new router... it worked, go figure.. definitely some bad software something happening... seems like classic over engineering, bit off more than they could chew... or maybe im just dumb and cant figure it out. lol i might just need a dumb people modem without an app that just works 100% of the time when u plug it in like my old surfboard lol but honestly feel like they just need to hire better software engineers lol
Message 8 of 18
FURRYe38
Guru

Re: Cax30 constant issues

Firmware Version 1.4.11.2

Message 9 of 18
Cyclingsue
Tutor

Re: Cax30 constant issues

Even after Netgear advised that we should reset to the factory settings, I had erratic performance. And I could not log into the Nighthawk App. I gave up and started renting my modem-router from Xfinity.

Message 10 of 18
FURRYe38
Guru

Re: Cax30 constant issues

Next time, try accessing the modems web page at 192.168.1.1 with a wired PC and web browser. 


My CAX30 works on v1.4.11.2 FW and is accessible from the web UI and NH app and Anywhere Access. 


@Cyclingsue wrote:

Even after Netgear advised that we should reset to the factory settings, I had erratic performance. And I could not log into the Nighthawk App. I gave up and started renting my modem-router from Xfinity.


 

Message 11 of 18
Florida-Man
Tutor

Re: Cax30 constant issues

Update: Customer support walked me through downgrading the firmware. So far, this seems to have fixed the issues.

Prior to this, I had tried turning off the traffic meter and a full reset, but they did not solve the problem (in my case). 

Message 13 of 18
FURRYe38
Guru

Re: Cax30 constant issues

What FW version did you downgrade too? 


@Florida-Man wrote:

Update: Customer support walked me through downgrading the firmware. So far, this seems to have fixed the issues.

Prior to this, I had tried turning off the traffic meter and a full reset, but they did not solve the problem (in my case). 


 

Message 14 of 18
Florida-Man
Tutor

Re: Cax30 constant issues

downgraded firmware to V1.4.11.2

Message 15 of 18
FURRYe38
Guru

Re: Cax30 constant issues

Ok. Yes that is a good version. NG is aware of problems in the v2.x FW they pulled. Please be patient while they get it fixed. 

Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-rout...

 

 

 

Message 16 of 18
Stefano14
Aspirant

Re: Cax30 constant issues

My router is not working

No internet. I was on phone with customer service and basically all he wanted was to sell me a service plan

I asked if he could help me with retrieving my password and again it was about buying a plan.

I have no internet. Tomorrow I will just buy a new one but not netgear
Message 17 of 18

Re: Cax30 constant issues


@Stefano14 wrote:
My router is not working


Do you want help to fix it?

 

If so, start your own conversation with as much detail as possible about your problem.

 

You can help people to help you by providing the information suggested in this forum's header:

 


Subject (Include model number and brief summary)
Model (Recommended - Helps the community give the best answers)
Body (Include additional detail including model version, firmware, OS and environment where relevant.)

They are there for a good reason.

 



I asked if he could help me with retrieving my password and again it was about buying a plan.



Which password is that? The router? The wifi? Your Internet account?

 

You can reset the device and set it up from scratch using the passwords written on the back. (You could just try those anyway, as many people don't bother to change them.)

 

How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support

 

 


I was on phone with customer service and basically all he wanted was to sell me a service plan


Did you, by any chance, call a number that you found with a web search? If so, it probably wasn't anyone at Netgear that you talked to. Searches can take you off to places that exist just to scam you out of money. These may well display the Netgear logos, but they are not official sites.

 

 

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