Hello, On June 21, I received a message in the name of NETGEAR Security asking me to do a Security updating. Before following the instructions and executing the urging, I want to be ABSOLUTELY sure that this message isn't a FAKE MESSAGE. I would like to enclose a screen picture of the message in question, but I can't see where to do so. Please CONFIRM that the message is a true message from you! Many thanks in advance! Best regards,Torup

Hello Torup Yes Netgear did send a email to customers about making sure to update your firmware. If you have a cable modem you can not do this manually the firmware will be updated automatically through your ISP. DarrenM

Thank you for your answer. So if I have a wireless network I can and should do it?

When I started to update the updating I found out that at a certain point I was asked to log in using the IP-address 192.168..1.1 (if I hadn't changed it). I do not recall having changed my IP-address but my notes indicate that my IP-address is 192.168.1.3. If I continue the updating will my IP-address then occur and not 192.168.1.1? Thank you for replying!

I understand now that no IP-address will “occur”. Sorry for my ignorance! However when I try to log in using either 192.168.1.1 or 192.168.1.3 (se above message) it doesn’t work. Using …1.1, I’m asked to log in with username and password. So I conclude that my notes are correct and that my IP-address is 192.168.1.3.But trying to log in, it doesn’t work at all. This is the message I get: The site can not be reached192.168.1.3 rejected the connection.Test thatCheck the connectionCheck the proxy and firewall As browser I’m using Google Chrome. Could you please help me out! (As you already noticed, I have very limited computer knowledge. So please if you can help me out, keep it on a simple level.) Thanks in advance!

Have you tried to log in with www.routerlogin.net ? and did you ever change your log in password? DarrenM

Important Security Update from NETGEAR, June 21, 2017

14 Replies

DarrenM
Sr. NETGEAR Moderator
Jun 28, 2017
Hello Torup

Yes Netgear did send a email to customers about making sure to update your firmware. If you have a cable modem you can not do this manually the firmware will be updated automatically through your ISP.

DarrenM
- Torup
  Aspirant
  Jun 29, 2017
  Thank you for your answer. So if I have a wireless network I can and should do it?
  - Torup
    Aspirant
    Jun 30, 2017
    When I started to update the updating I found out that at a certain point I was asked to log in using the IP-address 192.168..1.1 (if I hadn't changed it). I do not recall having changed my IP-address but my notes indicate that my IP-address is 192.168.1.3. If I continue the updating will my IP-address then occur and not 192.168.1.1?
    
    Thank you for replying!

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Important Security Update from NETGEAR, June 21, 2017