NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

rmish's avatar
rmish
Aspirant
Aug 10, 2020

MTA Status

I installed my cable modem, CM500V, after we lost power due to a tropical storm here in NJ.  Everything works except my voice line/phones.  I contacted my ISP, Optimum, with no luck.  On their end, they said the phones are connected, however, I get no dial tone.  Optimum has upgraded my issue to their "phone service dept."  In the meantime,  I ran the diagnostics on my modem and saw the following status:

 

Firmware Version

V1.01.09

 

Information

MTA Provision Status Rejected

MTA MAC Address 28:80:88:b9:25:99

MTA Telephony Line1 Status Disabled

MTA Telephony Line2 Status Disabled

MTA Line1 HD Audio Status Enabled

MTA Line2 HD Audio Status Enabled

 

Still waiting to hear back from Optimum phone service dept.  Any suggestions in the meantime???

Thanks in advance for any assistance.

 

 

4 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Aug 11, 2020

    I would relay this information to the ISP. They need to correct this problem. 

    • rmish's avatar
      rmish
      Aspirant
      Aug 18, 2020

      Thank you for your suggestion.  I found out from Optimum that Netgear is not compatible with their voice services.  I am returning the modem and I purchased one that is compatible (Arris).

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Aug 18, 2020

        Thank for letting us know. 

         

        Good Luck.