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Re: Modem....CM10000v2

the87hyper
Aspirant
Aspirant
‎2024-09-06 06:05 PM
‎2024-09-06 06:05 PM

Modem....CM10000v2

So is my modem done, or just need reprogrammed?  Its dropping internet.....

 

TimePriorityDescription
2024-09-06, 19:25:34Warning (5)DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
2024-09-06, 19:25:34Notice (6)US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
2024-09-06, 19:20:28Warning (5)DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
2024-09-06, 19:20:28Notice (6)US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
2024-09-06, 10:01:32Warning (5)DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
2024-09-06, 10:01:32Notice (6)US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
2024-09-06, 08:35:09Warning (5)DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
2024-09-06, 08:35:09Notice (6)US profile assignment change. US Chan ID: 8; Previous Profile: 13; New Profile: 12 13.;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
2024-09-06, 08:30:03Error (4)Improper Configuration File CVC Format
2024-09-06, 08:29:57Warning (5)REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
2024-09-06, 08:29:55Notice (6)DS profile assignment change. DS Chan ID: 33; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
2024-09-06, 08:29:55Notice (6)DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
2024-09-06, 08:29:50Notice (6)TLV-11 - unrecognized OID;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
2024-09-06, 08:29:47Warning (5)DHCP WARNING - Non-critical field invalid in response ;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedNotice (6)Honoring MDD; IP provisioning mode = IPv4
Time Not EstablishedCritical (3)Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
Time Not EstablishedCritical (3)SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
2024-09-06, 08:28:51Critical (3)Resetting the cable modem due to docsDevResetNow
Message 1 of 7
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plemans
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Guru
‎2024-09-07 07:08 AM
‎2024-09-07 07:08 AM

Re: Modem....CM10000v2

got a screensnip of the cable connections page with the logs? 

Message 2 of 7
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the87hyper
Aspirant
Aspirant
‎2024-09-07 04:47 PM
‎2024-09-07 04:47 PM

Re: Modem....CM10000v2

arting Frequency

<tabindex=-1>Startup Procedure</tabindex=-1>

ProcedureStatusComment
Acquire Downstream Channel645000000 HzLocked
Connectivity StateOKOperational
Boot StateOKOperational
SecurityEnableBPI+
IP Provisioning ModeHonor MDDIPv4 only

<tabindex=-1>Downstream Bonded Channels</tabindex=-1>

ChannelLock StatusModulationChannel IDFrequencyPowerSNR / MERUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords
1LockedQAM25612645000000 Hz9.0 dBmV40.9 dB147135349400
2LockedQAM2563591000000 Hz7.6 dBmV40.1 dB147064084500
3LockedQAM2564597000000 Hz7.7 dBmV40.2 dB147064426400
4LockedQAM2565603000000 Hz8.1 dBmV40.3 dB147064858600
5LockedQAM2566609000000 Hz8.1 dBmV40.3 dB147065259700
6LockedQAM2567615000000 Hz8.5 dBmV40.6 dB147065623700
7LockedQAM2568621000000 Hz8.5 dBmV40.6 dB147066025700
8LockedQAM2569627000000 Hz8.5 dBmV40.7 dB147066416900
9LockedQAM25610633000000 Hz8.6 dBmV40.5 dB147066790800
10LockedQAM25611639000000 Hz8.8 dBmV40.9 dB147067110500
11LockedQAM25613651000000 Hz9.1 dBmV41.0 dB147067487800
12LockedQAM25614657000000 Hz9.0 dBmV41.2 dB147067906200
13LockedQAM25615663000000 Hz9.2 dBmV41.2 dB147068209900
14LockedQAM25616669000000 Hz8.8 dBmV41.1 dB147068562800
15LockedQAM25617675000000 Hz9.3 dBmV40.8 dB147068387500
16LockedQAM25618681000000 Hz9.3 dBmV41.3 dB147068766400
17Not LockedUnknown00 Hz0.0 dBmV0.0 dB000
18Not LockedUnknown00 Hz0.0 dBmV0.0 dB000
19Not LockedUnknown00 Hz0.0 dBmV0.0 dB000
20Not LockedUnknown00 Hz0.0 dBmV0.0 dB000
21Not LockedUnknown00 Hz0.0 dBmV0.0 dB000
22Not LockedUnknown00 Hz0.0 dBmV0.0 dB000
23Not LockedUnknown00 Hz0.0 dBmV0.0 dB000
24Not LockedUnknown00 Hz0.0 dBmV0.0 dB000
25Not LockedUnknown00 Hz0.0 dBmV0.0 dB000
26Not LockedUnknown00 Hz0.0 dBmV0.0 dB000
27Not LockedUnknown00 Hz0.0 dBmV0.0 dB000
28Not LockedUnknown00 Hz0.0 dBmV0.0 dB000
29Not LockedUnknown00 Hz0.0 dBmV0.0 dB000
30Not LockedUnknown00 Hz0.0 dBmV0.0 dB000
31Not LockedUnknown00 Hz0.0 dBmV0.0 dB000
32Not LockedUnknown00 Hz0.0 dBmV0.0 dB000

<tabindex=-1>Upstream Bonded Channels</tabindex=-1>

ChannelLock StatusModulationChannel IDFrequencyPower
1LockedATDMA117300000 Hz37.8 dBmV
2LockedATDMA223700000 Hz37.8 dBmV
3Not LockedUnknown00 Hz0.0 dBmV
4Not LockedUnknown00 Hz0.0 dBmV
5Not LockedUnknown00 Hz0.0 dBmV
6Not LockedUnknown00 Hz0.0 dBmV
7Not LockedUnknown00 Hz0.0 dBmV
8Not LockedUnknown00 Hz0.0 dBmV

<tabindex=-1>Downstream OFDM Channels</tabindex=-1>

ChannelLock StatusModulation / Profile IDChannel IDFrequencyPowerSNR / MERActive Subcarrier Number RangeUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords
1Locked0, 1, 2, 3159276000000 Hz3.7 dBmV35.8 dB886 ~ 3209704371866712761898690
2Locked0, 1, 2, 3160810000000 Hz9.3 dBmV33.8 dB166 ~ 39291143466325117835834210

<tabindex=-1>Upstream OFDMA Channels</tabindex=-1>

ChannelLock StatusModulation / Profile IDChannel IDFrequencyPower
1Locked3, 4, 9, 10, 11, 12, 13323700000 Hz33.3 dBmV
2Not Locked3, 4, 9, 10, 11, 12, 1300 Hz0.0 dBmV

 

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the87hyper
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Aspirant
‎2024-09-07 04:49 PM
‎2024-09-07 04:49 PM

Re: Modem....CM10000v2

2024-09-07, 18:02:51Warning (5)DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
2024-09-07, 18:02:51Notice (6)US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
2024-09-07, 17:57:46Warning (5)DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
2024-09-07, 17:57:46Notice (6)US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
2024-09-07, 17:42:30Warning (5)DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
2024-09-07, 17:42:30Notice (6)US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
2024-09-07, 17:37:26Warning (5)DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
2024-09-07, 17:37:26Notice (6)US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
2024-09-07, 17:32:24Warning (5)DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
2024-09-07, 17:32:24Notice (6)US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
2024-09-07, 17:17:13Warning (5)DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
2024-09-07, 17:17:13Notice (6)US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=6c:cd:d6:94:14:5c;CMTS-MAC=00:38:df:9b:4e:3d;CM-QOS=1.1;CM-VER=3.1;
 
 

 

 
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FURRYe38
Guru Guru
Guru
‎2024-09-08 01:06 PM
‎2024-09-08 01:06 PM

Re: Modem....CM10000v2

Power a bit too high for the download channels:

https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router

 

 

Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

 

 

Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem. 
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
https://highspeed.tips/docsis-events/

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the87hyper
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Aspirant
‎2024-09-08 01:28 PM
‎2024-09-08 01:28 PM

Re: Modem....CM10000v2

Thank you

 

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FURRYe38
Guru Guru
Guru
‎2024-09-09 06:18 AM
‎2024-09-09 06:18 AM

Re: Modem....CM10000v2

👍

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