My Nighthawk C7000 AC1900 ethernet ports 3 and 4 are not working

[StudPanda]

My Nighthawk C7000 AC1900 ethernet ports 3 and 4 are not working

Pretty straight forward. I got a new gadget that requires ethernet connection, but either of my ports 3 and 4 are not working. They don't light up even when I plug the one from port 1 or 2. 

When I plug the new gadget to port 1 or 2, it works perfectly fine.

Any input would be nice than you.

[plemans]

have you tried plugging any other devices into those ports?

Or tried a different cable (shouldn't matter but worth a shot)?

How old is the device? You've got a 1 year warranty and could go through support to get it replaced if they're for sure bad. 

[StudPanda]

Yes, I've tried unplugging everything and plugging them back in and tried different cables.

I've had these over two years, but I've never had to plug more than 2 ethernet cables before, so I never that ports 3 and 4 are not working. 

Does any body's ethernet ports just don't work and have found a way to fix them?

[michaelkenward]

The C7000 is a cable modem/router.

You have posted your message in the section of this community given over to Nighthawk WiFi Routers. (This is easily done, given Netgear's impenetrable community structure.)

You might get better and quicker replies, and find other answers, over in the appropriate section:

Cable Modems & Routers

See if you can find anything relevant over there.

[plemans]

I've had a port go bad before. If you've had it over 2 years, you're past the warranty part. you could get a cheap ethernet switch and add in. Cheaper than replacing. 

[michaelkenward]

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@plemans wrote:

you could get a cheap ethernet switch and add in. Cheaper than replacing. 

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Good advice. $20 + gets five ports.

[FURRYe38]

Can add a external switch with 5 to up to 24 or beyond if you want. 

If you keep loosing port usage, then the C7000 may be to be replace at some point. 

[StudPanda]

Thank you!

[FURRYe38]