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Netgear c6300 ac1750 wifi cable modem router

harpo48
Aspirant

Netgear c6300 ac1750 wifi cable modem router

 I have a Netgear C6300 wifi modem router bought in 2017.  My issue is 2 days ago the WiFi stopped working. The light is off for wifi both 2.4 and5 wifi modes are out alsoand usb is off. What could be the problem?  I have reset and rebooted the unit.

Message 1 of 7
plemans
Guru

Re: Netgear c6300 ac1750 wifi cable modem router

did you try pushing and holding the wifi on/off button for 2 seconds?

Message 2 of 7
harpo48
Aspirant

Re: Netgear c6300 ac1750 wifi cable modem router

I did but it still says low data mode. The wifi lights are now blinking but not staying on.

Message 3 of 7
plemans
Guru

Re: Netgear c6300 ac1750 wifi cable modem router

What says low data mode? 

the wifi lights are blinking? it usually means data is transmitting. 

Message 4 of 7
harpo48
Aspirant

Re: Netgear c6300 ac1750 wifi cable modem router

The settings on my IPhone say low data mode is off now. Now it says the device is currently infected with a Trojan virus?

Message 5 of 7
harpo48
Aspirant

Re: Netgear c6300 ac1750 wifi cable modem router

could this be why my wifi is not working?

 

Message 6 of 7
plemans
Guru

Re: Netgear c6300 ac1750 wifi cable modem router

The C6300 has firmware from the ISP. Its not user changeable. 

so I'm highly highly doubting it has a trojan. I'd be more concerned with your phone

Message 7 of 7
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