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Re: No Internet on CM700
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No Internet on CM700
I am currently unable to connect to the internet on my CM700. I haven't had any modem issues prior to today, but this morning I was unable to connect, even after restarting the modem several times. I have a two-way splitter, but still wasn't able to connect to the internet after removing this. Cable is working fine and when I plug an ethernet directly into the modem, I connect without issue.
I have gone through the Error logs and have the below error messages.
Time | Priority | Description |
Time Not Established | Critical (3) | Unicast Ranging Received Abort Response - initializing MAC |
Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
Time Not Established | Critical (3) | Unicast Ranging Received Abort Response - initializing MAC |
Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
Time Not Established | Critical (3) | Unicast Ranging Received Abort Response - initializing MAC |
Time Not Established | Critical (3) | No Ranging Response received - T3 time-out |
Oct 23 2020 08:10:35 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
I have also checked the up/downstream specs:
Downstream Bonded Channels | ||||||||
Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Correctables | UnCorrectables |
1 | Locked | QAM 256 | 9 | 505750000 Hz | 2.0 dBmV | 38.6 dB | 5 | 0 |
2 | Locked | QAM 256 | 10 | 511750000 Hz | 2.0 dBmV | 38.9 dB | 3 | 0 |
3 | Locked | QAM 256 | 11 | 517750000 Hz | 2.5 dBmV | 40.3 dB | 8 | 0 |
4 | Locked | QAM 256 | 12 | 523750000 Hz | 2.5 dBmV | 38.9 dB | 12 | 0 |
5 | Locked | QAM 256 | 13 | 529750000 Hz | 2.5 dBmV | 40.3 dB | 3 | 0 |
6 | Locked | QAM 256 | 14 | 535750000 Hz | 2.2 dBmV | 38.9 dB | 6 | 0 |
7 | Locked | QAM 256 | 15 | 541750000 Hz | 2.7 dBmV | 40.3 dB | 2 | 0 |
8 | Locked | QAM 256 | 16 | 547750000 Hz | 2.9 dBmV | 40.3 dB | 3 | 0 |
9 | Locked | QAM 256 | 17 | 553750000 Hz | 2.9 dBmV | 39.8 dB | 5 | 0 |
10 | Locked | QAM 256 | 18 | 559750000 Hz | 3.2 dBmV | 40.3 dB | 4 | 0 |
11 | Locked | QAM 256 | 19 | 565750000 Hz | 3.0 dBmV | 40.3 dB | 1 | 0 |
12 | Locked | QAM 256 | 20 | 571750000 Hz | 3.4 dBmV | 40.3 dB | 0 | 0 |
13 | Locked | QAM 256 | 21 | 577750000 Hz | 3.5 dBmV | 40.3 dB | 0 | 0 |
14 | Locked | QAM 256 | 22 | 583750000 Hz | 3.2 dBmV | 40.3 dB | 3 | 0 |
15 | Locked | QAM 256 | 23 | 589750000 Hz | 2.9 dBmV | 38.9 dB | 1 | 0 |
16 | Locked | QAM 256 | 24 | 595750000 Hz | 3.2 dBmV | 38.9 dB | 1 | 0 |
17 | Locked | QAM 256 | 25 | 601750000 Hz | 3.5 dBmV | 40.3 dB | 1 | 0 |
18 | Locked | QAM 256 | 26 | 607750000 Hz | 3.4 dBmV | 40.3 dB | 0 | 0 |
19 | Locked | QAM 256 | 27 | 613750000 Hz | 3.0 dBmV | 40.3 dB | 1 | 0 |
20 | Locked | QAM 256 | 28 | 619750000 Hz | 3.0 dBmV | 40.3 dB | 0 | 0 |
21 | Locked | QAM 256 | 29 | 625750000 Hz | 3.0 dBmV | 38.9 dB | 3 | 0 |
22 | Locked | QAM 256 | 30 | 631750000 Hz | 2.9 dBmV | 38.9 dB | 3 | 0 |
23 | Locked | QAM 256 | 31 | 637750000 Hz | 2.7 dBmV | 38.9 dB | 1 | 0 |
24 | Locked | QAM 256 | 32 | 643750000 Hz | 2.5 dBmV | 38.9 dB | 1 | 0 |
25 | Locked | QAM 256 | 33 | 649750000 Hz | 2.5 dBmV | 39.5 dB | 1 | 0 |
26 | Locked | QAM 256 | 34 | 655750000 Hz | 2.4 dBmV | 38.9 dB | 4 | 0 |
27 | Locked | QAM 256 | 35 | 661750000 Hz | 2.4 dBmV | 39.2 dB | 4 | 0 |
28 | Locked | QAM 256 | 36 | 667750000 Hz | 2.5 dBmV | 39.2 dB | 0 | 0 |
29 | Locked | QAM 256 | 37 | 673750000 Hz | 2.7 dBmV | 38.9 dB | 4 | 0 |
30 | Locked | QAM 256 | 38 | 679750000 Hz | 2.5 dBmV | 39.2 dB | 2 | 0 |
31 | Locked | QAM 256 | 39 | 685750000 Hz | 2.5 dBmV | 39.5 dB | 1 | 0 |
32 | Locked | QAM 256 | 40 | 691750000 Hz | 2.4 dBmV | 38.9 dB | 0 | 0 |
Upstream Bonded Channels | ||||||||
Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power | ||
1 | Locked | ATDMA | 7 | 5120 Ksym/sec | 23700000 Hz | 41.8 dBmV | ||
2 | Locked | ATDMA | 6 | 5120 Ksym/sec | 30100000 Hz | 41.8 dBmV | ||
3 | Locked | ATDMA | 5 | 5120 Ksym/sec | 36500000 Hz | 41.8 dBmV | ||
4 | Not Locked | N/A | Unknown | 0 Ksym/sec | 0 Hz | 0.0 dBmV | ||
5 | Not Locked | N/A | Unknown | 0 Ksym/sec | 0 Hz | 0.0 dBmV | ||
6 | Not Locked | N/A | Unknown | 0 Ksym/sec | 0 Hz | 0.0 dBmV | ||
7 | Not Locked | N/A | Unknown | 0 Ksym/sec | 0 Hz | 0.0 dBmV | ||
8 | Not Locked | N/A | Unknown | 0 Ksym/sec | 0 Hz | 0.0 dBmV |
Does anyone know the solution?
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Re: No Internet on CM700
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...
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