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Problem with internet access with AC1900

DestinA
Aspirant

Problem with internet access with AC1900

Probem is Iost internet service. Ater talking with Comcast technical service for 45 minutes, they were not able to resolve problem. When I unplug router, wait 10 or 30 seconds and plug it back in, all the lights on the router immediately come on without flashing. In the past when I would unlpug it, when it was plugged in the lights would gradually come back on with intermittent flashing. Any suggestions as to whether this is a router problem or a Comcast problem?

Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router
Message 1 of 3

Re: Problem with internet access with AC1900

Greetings @DestinA,

 

Please confirm your router model number for us.  The D7000 (you listed) is not compatible with Comcast's cable internet service. 

 

Maybe C7000???

 

 

 

 

Message 2 of 3
DestinA
Aspirant

Re: Problem with internet access with AC1900

Yes. The model is the C7100V. I have been using Comcast for the past 18 months with this router.

Model: R6800|Nighthawk AC1900 Smart WiFi Router
Message 3 of 3
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