Voice calls cutting out

[BZpbp]

Voice calls keep cutting out intermittently....not a total drop...sometimes I hear just fragments of words coming from the other end.  Seems to get better after power cycle...but a couple of hours later same issue.  All wiring has been checked.  No noticeable internet interruptions.  Any ideas appreciated.  It's a pain when I'm making calls for work! model 7100V

[DarrenM]

Hello BZpbp

Have you checked with you ISP have them check everything on there side?

DarrenM

[BZpbp]

Yes...all checked out....in fact, they installed a voice only modem, and there were no issues.  When I went back to 7100V...calls cut out.  there must be a conflict somewhere interfering with voice calls

[DarrenM]

We want to work with you on this send me a PM with your name, email, and phone number and our support team will contact you.

Thanks

DarrenM

[pdxbears]

I have the same problem with my c7100v. Very frustrating. Comcast says everything looks fine.

[BZpbp]

Yes....same thing here...I have now given up on using the 7100v for voice...comcast installed a separate voice modem, and I haven't had a problem since.  There is some issue with the 7100v voice setup....I don't have the time to figure it out.

[MBracco]

Exact same problem here - Comcast says signals look fine on their end but we have a terrible issue of voice dropping in/out during calls.  Makes it essentially unusuable.

Like other poster - Power cycle does make it better for a while

[pdxbears]

Voice has worked perfectly since disabling WiFi a few months ago. I'm using my old R7000 for WiFi, which was a better piece of hardware anyway. Pretty disappointing that a not-inexpensive router doesn't work as advertised. Netgear doesn't seem interested in fixing it and I'm probably done with them.

[BZpbp]

Agreed...this was not an inexpensive piece of equipment.  You have nto had a problem since disabling wifi...and I have't had a problem since installing separate, voice only modem.  Obviously a conflict between wireless and voice, which Netgear has no interest in solving

[BJG_2019]

I have the C7100V AC1900 Cable Modem Voice Router. The voice calls started cutting out about two weeks ago. There are no issues with Comcast -- just the voice so I need help in getting this issue resolved!!!!

My modem/router wasn't a selection in the dropdown -- the NightHawk is the latest version showing. Hoping that I'm not told this VERY EXPENSIVE router/modem is no longer supported.

Can someone tell me where I can get the software patch to correct this VERY FRUSTRATING issue?

Thanks!

Billie

[BZpbp]

Hey there.....sorry to say...but join the club.  The 7100v should never have been approved by Comcast, because it is incapable of delivering a quality voice sgnal.  However, there is supposedly a firmware update that fixes the issue coming out soon.  If we're lucky, it will fix the problem....I'm not betting on it though.

[BJG_2019]

Well that stinks! I purchased my router/modem in October and the phone/voice was working fine until a couple of weeks ago. Any other place/forum we can pass along our angst?