Orbi WiFi 7 RBE973
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Re: c3700-can't conect

Seanmccat
Aspirant

c3700-can't conect

I bouth a c3700 back in December.  It was working fine for the most part until last Monday.  At that point, while it says I have a connection, I can not connect to any pages.   It does not matter if I try to connect wireless or by ethernet cable.  Moreover, I have tried to reboot and set to factor defaults, but it did not work it.   I called Time Warner and they sent out a tech.  He told me that the internet was fine, but the modem was not passing it through.   Does anyone have any suggestions? 

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Seanmccat
Aspirant

Re: c3700-can't conect

Actually, I can connect to the internet on the guest network, but not through the ethernet cable or the other networks. 

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DarrenM
Sr. NETGEAR Moderator

Re: c3700-can't conect

Hello Seanmccat

 

If you tried factory resets and still cant connect it may be a hardware malfunction I would suggest contacting netgear support to check. If its still under warranty possible to get a RMA if its not working properly.

 

DarrenM

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