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tomter's avatar
tomter
Aspirant
Mar 22, 2018

C7000 Router no longer blocks any porn! Parental setting not working. I don’t know what to

I have a Netgear C7000 cable/WiFi modem with cable service from Spectrum. I setup the Parental Controls via the Netgear Genie app. I had it set at the Moderate level. It worked perfectly about 3 months ago after I would do a search with either the Chrome or Safari browsers on Apple iphone IOS and chrome book. Last week I happened to test the browsers again for something as simple as “porn” and now there is full access to images and videos and website whereas several months ago I couldn’t! I’m shocked!!! Nothing is being blocked. I've tried lowering settings, increasing settings and even adding a website to block individually and nothing is being filter. 

My settings are still at moderate. DNS filtering does work with limiting social networks if I change that individual setting. So why is porn not being limited at all???

When I log into routerlogin.net, the Internal Setup shows the radio button for Internet IP Address defaulting to: Get Dynamically from ISP. The radio button for DNS Address is set to: Use these DNS Servers: Primary 208.67.222.222, Secondary 208.67.220.220.

I have uninstalled and reinstalled the Genie app twice to no avail. Even allowing a day in between reinstalling. I have rebooted the router to no avail also.

Please whatever help you can give me. My children need to be protected when on our WiFi on iOS and chrome books.

5 Replies

  • vkdelta's avatar
    vkdelta
    NETGEAR Employee Retired

    what FW do you have on your device?

    what website are you trying to block? 

     

     

    • tomter's avatar
      tomter
      Aspirant

      I typed in playboy.com as a blocked site in the Genie app and it is not blocking it. I don't know what FW is.

    • tomter's avatar
      tomter
      Aspirant

      Oh, you mean firm ware I bet. Sorry about that. I will get that info to share with you.

    • tomter's avatar
      tomter
      Aspirant
      Firmware version:
      V1.01.29

      I have blacklisted via routerlogin.net: playboy.com and pornhub.com, yet they are not being blocked. parental controls show enabled.
      • vkdelta's avatar
        vkdelta
        NETGEAR Employee Retired

        just to confirm, are you using LIVE PARENTAL CONTROLS or BLOCK SITE feature?

         

        BLOCK SITE will not block HTTPS domains. 

         

        If you are using LIVE PARENTAL CONTROL, Please make sure you are using OpenDNS DNS servers in the C7000 DNS GUI, and you have not changed the DNS servers on your laptops/cellphones.