NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

BobMA2's avatar
BobMA2
Aspirant
Feb 16, 2017
Solved

C7000 suddenly has slow internet connection speeds

I purchased the C7000 Nighthawk modem/router on 3/16/2016 as an upgrade/combination of a previous Motorola modem and N900 Netgear dual band router.  The Nighthawk performed flawlessly until last week, when the internet connection speeds (both wired and wireless) became noticeably slower. I have the Extreme 105 plan from Xfinity (105 MBS download, 20 MBS upload), but after running Speedtest.net, I only saw ~15-20 MBS download and ~7-8 MBS upload.  I checked with Xfinity and they said everything was normal on their end.  I have looked through a majority of the Netgear forums here and have done everything suggested:  power cycling the modem/router and network, changing wireless channels (several times), rebooting the modem (via Netgear Genie app and routerlogin.net), and performing factory resets (both Netgear Genie and routerlogin.net initiated and putting a paperclip in the reset hole on the modem).  During some of these steps, the performance improved somewhat, but it quickly degraded back to very slow. 

I wanted to see if there are any other suggestions out there - my Netgear hardware warranty on the Nighthawk expires in one month and would like to know if this is a sudden hardware problem, where I can replace the Nighthawk, or it is something else.  Again, this is a relatively recent connection problem; the Nighthawk performed flawlessly for the previous 11 months.  Thank you.

  • Hello DarrenM.
    I did try both the software factory reset through Netgear Genie and the hardware reset by inserting a paperclip in the reset hole on the back side of the modem/router. I will contact Netgear this weekend. Thanks for your suggestions.

4 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello BobMA2

     

    Are you getting this slow of speeds when running speed tests over a wired connection?

     

    DarrenM

  • Hi Darren,
    Thanks for your reply. I've gotten the slow response with both wired and wireless speed tests.
    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator

      Hello BobMA2

       

      I would suggest a factory reset of the modem and if that does not do the trick I would suggest contacting Netgear support.

       

      DarrenM

  • Hello DarrenM.
    I did try both the software factory reset through Netgear Genie and the hardware reset by inserting a paperclip in the reset hole on the back side of the modem/router. I will contact Netgear this weekend. Thanks for your suggestions.