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Bruh_Moment's avatar
Bruh_Moment
Follower
Mar 30, 2020

CM500 - Upstream is solid red, is this a problem?

As the title states, the upstream light is a solid red. We still have access to our internet, but it will drop randomly throughout the day and night. Traffic doesn't seem to be a main contender of the issues, but usually all lights are green. I have rebooted it many times, mainly every time it drops, and it still turns on red. How can I fix this, if it needs fixing?

 

5 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Mar 31, 2020

    do you have a screen snip of the modem connections page and logs? this is key in checking line status.

    also, if you have any splitters, attenuators, amplifiers in line, make sure to remove them.

    Preferably, connect the modem right where the coax enters the home. this prevents the wiring within the home from being the issue.

    what speed do you pay for?

    What speed do you get directly connected to the modem?

    what website are you using for speed testing?

    • joy5toys's avatar
      joy5toys
      Aspirant
      Jun 16, 2020

      I'm seeing the same issue with my CM500 with version V1.01.09.

       

      I have checked with Spetcrum about Internet service and it seems to be as expected.

       

      If I connect to my Apple AirPort Extreme and run SpeedNet, I get approximately 230 mbs.

       

      I have attached the log files.

       

      Your help is very much appreciated.

       

      Thanks.

      • olympos1625's avatar
        olympos1625
        NETGEAR Employee Retired
        Jun 17, 2020

        Hi joy5toys,


        Good day!

         

        Welcome to NETGEAR Community!

         

        We do apologize for the inconvenience of not getting back to you immediately due to the back log in the system. Based from the logs that you have provided to us, it seems to be a line issue. As what plemans mentioned, if you have any splitters, attenuators, amplifiers in line, please make sure to remove them and see if you are still seeing the same issue. 

         

        Please do not hesitate to let me know if you need further assistance. 

         

        Regards,
        Oliver
        Community Team

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Mar 31, 2020

    Did you look at the manual for what the LEDs should mean?

     

    If you visit the support pages:

    Support | NETGEAR

    you can feed in the model number and find the documentation, and, if there are any, firmware versions and drivers for your hardware.

    Look for the model number on the label on the device.


    If you need more help, you might get better and quicker replies, and find other answers, over in the appropriate section for your device: 

    Cable Modems & Routers

  • olympos1625's avatar
    olympos1625
    NETGEAR Employee Retired
    Jun 17, 2020

    Hi Bruh_Moment,


    Good day!

     

    Welcome to NETGEAR Community!

     

    First of all, we do apologize for the inconvenience of not getting back to you immediately due to the back log in the system. Are you still having issues with your Internet connection? We would need the following information, so I can offer you additional recommendations:

     

    1. Solid red/amber Upstream LED means that only 1 Upstream channel is locked. Please attach a screenshot of your Cable connection page to confirm if only 1 upstream channel is lock.

     

    2. How often does the internet connection drops? Have you check if the issue is on the modem by plugging in a computer directly to your cable modem?

     

    3. Please attach a copy of your Event logs. Select ADVANCED > Administration > Event Log.

     

    I look forward to your response.

     

    Regards,
    Oliver
    Community Team