CM600 and Suddenlink tap issues?

[elewis566]

Here is a screen shot of the latest Cable Connection info.

This was an hour after it rebooted. I have had 2 techs come out and re-terminate all the lines. One actually went to the Tap and checked the signal there. He said that the levels were not balanced. We disconnect multiple times a day. Also, my neighbors are reporting issues. Can anyone help me get this resolved?

[elewis566]

In case the image doesn't load.

Frequency start Value

This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.

Starting Frequency

Startup Procedure

Procedure	Status	Comment
Acquire Downstream Channel	645000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Security	Enable	BPI+
IP Provisioning Mode	Honor MDD	APM

<tabindex=-1>Downstream Bonded Channels</tabindex=-1>

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Correctables	Uncorrectables
1	Locked	QAM256	16	645000000 Hz	8.2 dBmV	36.8 dB	1259	3210
2	Locked	QAM256	1	555000000 Hz	8.4 dBmV	37.0 dB	2181	3775
3	Locked	QAM256	2	561000000 Hz	9.1 dBmV	37.0 dB	2259	3718
4	Locked	QAM256	3	567000000 Hz	8.8 dBmV	37.1 dB	2127	3796
5	Locked	QAM256	4	573000000 Hz	8.9 dBmV	37.0 dB	1835	3902
6	Locked	QAM256	11	615000000 Hz	9.0 dBmV	37.0 dB	5263	22194
7	Locked	QAM256	12	621000000 Hz	8.2 dBmV	36.8 dB	1667	3118
8	Locked	QAM256	13	627000000 Hz	9.4 dBmV	36.9 dB	1710	3481
9	Locked	QAM256	14	633000000 Hz	9.5 dBmV	36.9 dB	1654	3499
10	Locked	QAM256	17	651000000 Hz	6.7 dBmV	36.3 dB	1701	3766
11	Locked	QAM256	18	657000000 Hz	7.2 dBmV	36.3 dB	1779	3682
12	Locked	QAM256	19	663000000 Hz	6.7 dBmV	36.0 dB	1817	3672
13	Locked	QAM256	20	669000000 Hz	6.5 dBmV	36.1 dB	1789	3716
14	Locked	QAM256	21	675000000 Hz	6.7 dBmV	35.8 dB	1348	3691
15	Locked	QAM256	22	681000000 Hz	7.0 dBmV	36.3 dB	1194	3081
16	Locked	QAM256	23	687000000 Hz	7.1 dBmV	36.2 dB	1151	2951
17	Locked	QAM256	24	693000000 Hz	6.9 dBmV	36.2 dB	0	0
18	Locked	QAM256	25	699000000 Hz	7.2 dBmV	36.2 dB	0	0
19	Locked	QAM256	26	705000000 Hz	6.8 dBmV	35.9 dB	0	0
20	Locked	QAM256	27	711000000 Hz	7.0 dBmV	36.1 dB	0	0
21	Locked	QAM256	28	717000000 Hz	6.6 dBmV	35.7 dB	0	0
22	Locked	QAM256	29	723000000 Hz	6.8 dBmV	36.0 dB	0	0
23	Locked	QAM256	30	729000000 Hz	5.9 dBmV	35.7 dB	0	0
24	Locked	QAM256	31	735000000 Hz	5.5 dBmV	35.9 dB	0	0

<tabindex=-1>Upstream Bonded Channels</tabindex=-1>

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	24	2560 Ksym/sec	21400000 Hz	50.0 dBmV
2	Locked	ATDMA	21	5120 Ksym/sec	37500000 Hz	47.5 dBmV
3	Locked	ATDMA	22	5120 Ksym/sec	30700000 Hz	46.8 dBmV
4	Locked	ATDMA	23	2560 Ksym/sec	25000000 Hz	48.0 dBmV
5	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
6	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
7	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
8	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV

[plemans]

So you've got errors in your line. The techs have said theirs errors in your line. The neighbors are all having issues. 

this really seems to be an ISP issue and not a modem issue. 

[elewis566]

I agree. They keep telling everyone that it is our equipment. I have another tech coming tomorrow. 

Just had another outage. Here are the logs during that outage.

2021-05-19, 10:24:37	Notice (6)	TLV-11 - unrecognized OID;CM-MAC=08:36:c9:bf:a2:a8;CMTS-MAC=00:01:5c:b4:c8:4b;CM-QOS=1.1;CM-VER=3.0;
2021-05-19, 10:24:36	Warning (5)	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=08:36:c9:bf:a2:a8;CMTS-MAC=00:01:5c:b4:c8:4b;CM-QOS=1.1;CM-VER=3.0;
2021-05-19, 10:24:36	Error (4)	Primary address failed, secondary active;CM-MAC=08:36:c9:bf:a2:a8;CMTS-MAC=00:01:5c:b4:c8:4b;CM-QOS=1.1;CM-VER=3.0;
2021-05-19, 10:24:31	Critical (3)	DHCP failed - RS sent, no RA received;CM-MAC=08:36:c9:bf:a2:a8;CMTS-MAC=00:01:5c:b4:c8:4b;CM-QOS=1.0;CM-VER=3.0;
2021-05-19, 10:24:14	Notice (6)	Honoring MDD; IP provisioning mode = APM
2021-05-19, 10:24:02	Critical (3)	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:bf:a2:a8;CMTS-MAC=00:01:5c:b4:c8:4b;CM-QOS=1.1;CM-VER=3.0;
2021-05-19, 10:19:48	Critical (3)	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=08:36:c9:bf:a2:a8;CMTS-MAC=00:01:5c:b4:c8:4b;CM-QOS=1.1;CM-VER=3.0;