DOCSIS Modem Firmware Contact

[Veloc8879]

We're small, municipal ISP. As of this time we have not had a contact with Netgear to obtain firmware for our limited number of customer owned Netgear modems. Currently in the industry there's a concern due to an expiring security certificate that requires upgrading firmware on current models. 

Can anybody point me in the right direction with who to speak with to obtain modem firmware?

[plemans · Accepted solution]

try using this form. 

Cable MSO (netgear.com)

[FURRYe38]

I would make contact with a NG moderator and hopefully they can help you get in contact with whom you can discuss this for ISP services.

@Christian_R 

[plemans · Accepted solution]

try using this form. 

Cable MSO (netgear.com)

[Veloc8879]

thank you very much!

[FURRYe38]

Good Luck. 

[Christian_R]

Hello Velco8879,

Welcome to the community! I have responded to your private message. 

Thanks @plemans & @FURRYe38 

Regards,

Christian