Can't Update firmware of my Netgear MR1100

[MAGADE]

Yes, for your client, it will be better to get the possibility to upload a file from your netgear webset to update the firmware in parallele to the OTA process cause OTA seem to be buged!!!!!!! It will be a solution for a lot of client and you will STOP to loose client or frustreted client for a fuching bad process OTA

[MAGADE]

May you say if this OTA update will be distributed to unlocked TELSTRA user?

It is TELSTRA server used for OTA or it is a NETGEAR server used for?

The next update for TELSTRA will be a file version downloadable on netgear website?

[MAGADE]

The OTA update up the end of April will be distributed immediately by telstra or later after a test time?

[MAGADE]

Hi got a chat with the support team of TELSTRA and they confirm than it is a netgear server who push the OTA update for TELSTRA version of firmware so please netgear team, reactive the newest firmware you have for telstra user.

Wath is the number and other information like PRI bootloader of the newest firmaware telstra version. Could you put it online.

I know there is a soon new version by up the end of april but.... there to long time i need OTA update so please for considere a little bit more your client and put online OTA.

I know you work well and thanks for this but you client need OTA access right now!!! apolygie

[MicW]

Hi @MAGADE

The latest PRI version is 03.21, the latest firmware is NTG9X50C_10.25.01.00 on the Telstra network.

Its not a matter of reactivating,I believe OTA is still active and running,but something is causing  a bug that needs to be fixed in the system somewhere and except for that bug the system should be delivering the updates. From what I have read it is just a matter of being patient right now until the latest firmware is released, it would be dreadful to release something before it is ready and cause more problems.Also consider the fact that both Netgear and Telstra need to co-ordinate the delivery, does make it impossible for Netgear to make a unilateral decison about releasing anything early.

[MAGADE]

I never ask to get right now the future version before it is tested an stable but only ask to get the newest actuel version NTG9X50C_10.25.01.00

Thanks for the information and PRI

[JasonN]

Hi MAGADE,

I have sent you a PM. :]

- Jason N

[imsarsehus]

yes i also want that one firmware version NTG9X50C_10.25.01.00, please give file for manual upgrade instead of ota upgrade

[Mored1984]

Still cannot update my device [PRI Version 01.16][Firmware Version NTG9X50C_10.12.02.01] even try to click on "CHECK FOR UPDATES"

What 2 Do

[JasonN]

Hi imsarsehus & Mored1984,

Please PM me the model of your MR1100 and where are you located. Please let me know . :]

- Jason N

[tark]

I am also unable to update OTA using telstra device on UK network.

When I click on update does nothing no checking no error.

[JasonN]

Hi tark,

Please refer to my post before yours and provide your firmware information as well.

Thank you. :]

- Jason N

[Mored1984]

I'm in Kuwait (Ooredoo) SIM 

[sayed1997]

no i didn't yet .... and in future i'll not get any netgear because of this problem ...i can't understand why they don't want to give us an update 

[JasonN]

Hi Everyone,

I want to thank all of you for answering my PMs and working with me on this issue. :]

- Jason N

[PepitoBird]

Pathetic support from Netgear.

Not even the courtesy to respond to my PM'd information that they requested.

[JasonN]

Hi PepitoBird,

I just PMed for further assistance. :]

I will be waiting for your response.

- Jason N

[MAGADE]

You are in good hand, Jason is very a good worker and helfull.

[PepitoBird]

Done.

[JasonN]

Hi PepitoBird,

Thank you for the PM. I have just replied to it. :]

- Jason N

[JasonN]

Hi PepitoBird,

Thank you for confirming through PM that your issue has been fixed. :]

- Jason N

[windofage]

I have the same problem.

PRI:01.16
Firmware:NTG9X50C_10.12.02.01

When I clicked the "CHECK FOR UPDATES" button, it shown "CHECKING..." and nothing happens.

[JasonN]

Hi windofage,

Refer to the link below to update your M1 Telstra to the current firmware.

Please let me know if this works. :]

https://kb.netgear.com/000055962/Why-can-t-I-see-data-usage-on-my-Telstra-Nighthawk-M1

- Jason N

[windofage]

Hi, JasonN,

It seems all 3 options doesn't work for me.

Option1: App gives me an error dialog after I click "CHECK FOR UPDATES"

Option2: There is no manual upload option cause my firmware is old.

Option3: The blue button freezes at "CHECKING..." after I click "CHECK FOR UPDATES".