DC112A firmware update fails

[Visserd]

I tried to update firmware on my Dc112A. It says there is a new update available. When I select to update it gets to the stage where it is updating language file and fails. I have tried resetting modem and tried several times with no success. I also tried to look for the new firmware files but i can't find them in the download centre

[Kadlin]

I have a similar problem upgrading from Current GUI Language Version: 1.0.0.42_2.1.38.3 New GUI Language Version: 1.0.0.44_2.1.38.3 Current Firmware Version 1.0.0.42 New Firmware Version 1.0.0.44_1.0.60 I get the error Failed to update GUI language file. Help would be appreciated.

[Blanca_O]

Hi, All, 

We are investigating on this. We will get back to you for any updates.

Regards, 
Blanca 
Community Team

[BINAU]

I have exactly the same issue.

[BINAU]

When I select to update it gets to the stage where it is updating language file and fails. 

[Ender76]

I too am having this issue and have been for several months. Fails to install the language file from the new firmware 1.0.0.44_1.0.60 via auto update. I am unable to do a manual update as the Firmware for these smart cradles are nowhere to be found for download.

[Blanca_O]

Hi, All, 

This has been brought up already to engineers. I will get back to you guys for any updates.
 

Regards, 
Blanca 
Community Team

[yoyojpg]

Bonjour, 

Moi aussi j'ai le même problème. Merci de répondre au plus vite s'il vous plaît

J'ai essayé de mettre à jour le firmware de mon Dc112A. (ancien firmware : V1.0.0.34_1.0.60 et le nouveau : 1.0.0.44_1.0.60)

Il indique qu'une nouvelle mise à jour est disponible. Lorsque je choisis de mettre à jour, il arrive au stade où il met à jour le fichier de langue et échoue. J'ai essayé de réinitialiser le modem et essayé plusieurs fois sans succès. J'ai également essayé de rechercher les nouveaux fichiers du firmware mais je ne les ai pas trouvés dans le centre de téléchargement

Allez voir l'image en pièces jointes

Hello,

Me too I have the same problem. Please answer as soon as possible

I tried to update the firmware of my Dc112A. (old firmwar : V1.0.0.34_1.0.60 and the new : 1.0.0.44_1.0.60)

It indicates that a new update is available. When I choose to update, it comes to the stage where it updates the language file and fails. I tried to reset the modem and tried several times without success. I also tried to search for the new firmware files but I did not find them in the download center)

see the attached image 

email : yoyojpg@gmail.com

Thanks

[Blanca_O]

Hi, All, 

Please try again the firmware update and let us know of the result. This should be fixed by now. 

Regards, 
Blanca 
Community Team

[BINAU]

Does not work, wow it will not find the firmware at all.

see attachment

Can you give us a link to the firmware file please?

[Blanca_O]

Hi @BINAU

Checking on the screenshot, you already have the updated / correct firmware 1.0.0.42_1.0.60. The previous firmware was V1.0.0.34. 

Regards, 
Blanca 
Community Team

[BINAU]

Thanks, however if you read through the thread you will see that the firmware that was announced to us and that we all had issue with was version: 1.0.0.44_1.0.60

I have 1.0.0.42_1.0.60

And also, my router still says that there is a new firmware.

[yoyojpg]

Hi,
It does not work, wow it will not find the firmware at all.
Error GUI"
Can you give us a link to the firmware file please?

THANKS

[UC74]

I have the same problem. Please answer as soon as possible

I tried to update the firmware of my Dc112A. (old firmwar : V1.0.0.34_1.0.60 and the new : 1.0.0.44_1.0.60)
It indicates that a new update is available. When I choose to update, it comes to the stage where it updates the language file and fails.
I tried with genie sw (for window pc): it failed too.
Can you give us a link to the firmware file please?

[Visserd]

Tried update today . It worked. All good.

Thank you very much

[BINAU]

@Blanca_O 

With regards to your message here "

Hi @BINAU

Checking on the screenshot, you already have the updated / correct firmware 1.0.0.42_1.0.60. The previous firmware was V1.0.0.34. 

Please can you check the attached screenshot prooving that the latest version is 1.0.044_1.0.60 and it addresses security fixes.

Please can we have thwe download link for this firmware, Im not happy that I am forced to live with known security flaws.

Thanks

[manu12]

Hello Blanca,

Sorry, but nothing changed for me.

Thanks for your help.

[BINAU]

@Blanca_O  Can we have an update on this issue please?

Thank you.

[UC74]

news?

[caribica]

nothing works same issue here, what is the fix or workaround, can somebody upload a manual firmware update?

[Blanca_O]

Hi, All, 

May I please have the device SKU? It can be checked on their end by checking the box of the product, on the barcode label, which should indicate DC112A-xxxxxx.

Regards, 
Blanca 
Community Team
 

[UC74]

Hi Bianca,
SKU is DC112A-100EUS

[caribica]

Hello, stil same issue, my SKU is: DC112A-100NAS

any fix?

[LlamaLarry]

Why isn't there a link to the firmware file on the Netgear site?  This is surprising how poor the support is on this product.