M6 not connecting to 5G

[d4bbott]

MR6110-1A1NAS. HW Version 1.0  FW Version NTGX65_10.01.22.01 

All cellular devices in my household recognize the 5G cellular network. My Nighthawk M6 will not allow the 5G settings for the APN. It acts like there are too many characters. The 5G APN is ATT NR Broadband, it will stop at Broadban. I've tried no spaces, still no luck. I've reset, done a hard reset, removed and reinstalled SIM card. The SIM was previously in an M1 but ATT recognizes the M6 as a 5G device in my devices. 

[d4bbott · Accepted solution]

I broke down and took everything to a local AT&T store. They confirmed that I had done everything right, the device is a 5G device, and I have 5G service where I live. They also confirmed that this was not the first time they had heard of such an issue. Turned out to be a SIM card issue. They took a new SIM card, provisioned it to a 5G device in the store, installed it into the M6, and now I have 5G service with my hotspot. 

[madiwilly]

Are you doing this through the app or on your browser? 

I use my browser and it seems to still work as of the latest update. 

To navigate in your browser on a PC go to http://192.168.1.1/ 
Then go to Settings>Advanced>Cellular
You should be able to edit the APN from there.

I am using the APN "broadband" and still get 5G on the AT&T network. You can also try "nrbroadband" though. They both seem to do the same thing on my router.

Also, make sure you are doing the APN Name as "ATT NRBroadband", and the actual APN is just "nrbroadband".

[madiwilly]

Attached to this is an example of my APN settings.

[d4bbott]

I've tried both the app and desktop with no luck. I've also tried every combination of APN I can imagine. I've tried your configuration also with zero connectivity.

Thank you for helping. 

[d4bbott · Accepted solution]

I broke down and took everything to a local AT&T store. They confirmed that I had done everything right, the device is a 5G device, and I have 5G service where I live. They also confirmed that this was not the first time they had heard of such an issue. Turned out to be a SIM card issue. They took a new SIM card, provisioned it to a 5G device in the store, installed it into the M6, and now I have 5G service with my hotspot. 

[MobileGerman]

My MR6110-1A1NAS_05.00.63.00 is not connecting to German 5G networks only to 4G/LTE.

SIM-card gives access to 5G Telekom networks

FW NTGX65_10.04.22.00

Any idea how I could fix the issue?

[W1lliam]

MR6110-1A1NAS only supports n2/n5/n12/n14/n29/n30/n66/n77 while Germany carriers is on n1/n3/n28/n78, not a suitable model for the country you are staying.

[MobileGerman]

Thanks for your explanation!

Which model is suitable for 5G in Europe/Germany?

[W1lliam]

MR6150-100EUS(NSA/SA), MR6450-100EUS(NSA/SA +WiFi6E) or MR6550-100APS (NSA/SA+mmWave+WiFi6E)
Ir you can take previous generation, M5, MR5200-100EUS (only supports NSA so far)

[A99Problems]

Hello, can you please help me with a information ?

I got a Netgear M6 Pro, model  MR6450-100EUS , but I'm not getting 5G connection , I tried all the prepaid networks available in Romania .

Any idee why ? Or how to fix this ? It should be working right ?

[W1lliam]

@JohnPeng maybe there is something need to modify for NR5G at Romania 

Please do check with the carrier for such prepaid sim card if

1. they can be used with hotspot

2. APN settings is done correctly  to enable the service

[A99Problems]

@W1lliam 

I did checked the APN , its the same as on my phone, and my phone it's showing 5G connection , APN good everything good but no 5G connection on my Netgear M6 Pro device .. strange right ? What could that be ?

[W1lliam]

if APN has no issue, then you need to check if that sim card does support hotspot usage

[JohnPeng]

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@A99Problems wrote:

Hello, can you please help me with a information ?

I got a Netgear M6 Pro, model  MR6450-100EUS , but I'm not getting 5G connection , I tried all the prepaid networks available in Romania .

Any idee why ? Or how to fix this ? It should be working right ?

---

Please send me a model.jsonf file with the SIM card inserted.

- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back

You can send PM to me and mention your community ID.

Thanks