MR1100 New Battery Not Charging

[Lb15]

I have been using this model for about 2 years. Just recently the battery it came with started to swell, so I bought a new one online. It would not charge (showed an empty battery icon) so I returned it thinking it was a defective battery. I got a new one, different brand, and I’m still having the same problem.

The unit turns on when connected to AC wall socket without battery, and it still works and charges with the old, swollen battery. But when I insert the new battery it immediately goes to a screen with an empty battery icon (no lightning bolt). I left it overnight and it still never charged. Any ideas?

[Lb15]

I should mention...I tried rebooting it, a hard factory reset, and I have the latest firmware installed.

[michaelkenward]

You have posted your message in the section of this community given over to Nighthawk WiFi Routers. (This is easily done, given Netgear's complicated community structure.)

Many questions apply to different types of device, so you might get responses here, but you might get more help, and find earlier questions and answers specific to your hardware, in the appropriate section for your device. That's probably here:

Mobile Routers, Hotspots & Modems

I will ask the Netgear moderator to move your message.

[Blanca_O]

Hi @Lb15

Welcome to NETGEAR Community!

May we please know the device SKU (e.g. MR1100-100NAS)?

What is the model number of the new battery? 

Regards,
Blanca
Community Team
 

[Lb15]

Device SKU: 6112B

Battery Model No: W-10a

[Sauce73]

I’m having the exact same issue. Have you had any luck?

[Lb15]

Nope. I've been using it plugged in. 

[Blanca_O]

Hi @Lb15 and @Sauce73

Kindly access MR1100 settings page and check TETHERING section. 

Go to Setup > Router Setup > Tethering > select Charge only

Regards,
Blanca
Community Team

[Sauce73]

So I’ve changed tether settings to charge only, still no luck. I even returned the first battery and got another brand new battery. It does the same thing. This is all I get. The original battery still works, except it looks like it’s about to explode. It is so swollen that it won’t stay in and can’t get the back cover on. And it doesn’t seem to want to work with no battery at all. ??? I don’t understand why both brand new batteries won’t do anything but the old gassed up swollen one still works.

[Blanca_O]

Hi @Sauce73

May we please have the following information for both the original and the replacement battery:

Battery Model
Voltage
Min. Capacity
P/N
 

Kindly provide as well the M1 SKU (e.g MR1100-100NAS) and firmware version. 

Stop using the original (swollen) battery if it appears damaged, swollen, or compromised.

Regards,
Blanca
Community Team

[Sauce73]

I’ve already returned both of the new batteries, so I no longer have that information. I have been trying to use the M1 without a battery, with mixed results. It will work for a few hours at a time, but seems slow.

[Blanca_O]

Hi @Sauce73

I have sent you a message. Please check your inbox.

Regards, 
Blanca 
Community Team

[Sauce73]

I actually still have the new battery, haven’t made it to UPS yet.
ORIGINAL BATTERY
Model No: W-10a
Rating: 3.85V 19.78 Wh
Min. Capacity: 5040mAh
P/N: 308-10034-01

NEW BATTERY
Model No: W-10a
Rating: 3.85V 19.78 Wh
Min. Capacity: 5040mAh
P/N: 308-10077-01

NETGEAR
Model: MR1100
IMEI: 014975000025871
SN: 53A179NV00184
SKU: 6112B
MAC: 8C3BAD002A4E
Firmware Version
NTG9X50C_10.20.05.OO

[Sauce73]

NETGEAR@
Model: MR1100

IMEI: 014975000025871

SN: *

SKU: 6112B
MAC: 8C3BAD002A4E
Nighthawk@Manager: http.//attwifimanager/
Admin Login: attadmin
Wi-Fi Network Name ATT-WIP-I-GUM
Wi-Fi Password 9GtLPMyz
FCC ID. PY317200378
Firmware Version
NTG9X50C_10.20.05.OO

[korkyjoe]

Im Having the same problems my origanal battery swelled and I bought A new one and I get Error code 3 Remave battery and usb.. if I plug it in and then put battery in It will not charge the battery??