Netgear Nighthawk M6 Pro MR6500 AUSTL - Latest Firmware still not working with N78 with SingTel

[Gbear1984]

Hi,

Anyone still having trouble connecting to your country N78 Network after the firmware update today? I have managed to update but I am still unable to get my router to connect to my SingTel N78 spectrum. it gave me the most was 4G+. I even tried to reset the router again, but still no different. I have checked that my SIM card is working fine with other devices that able to connect to 5G.

So I am wondering who else having this problem? 

[Gbear1984]

@JohnPeng 

Hi John, will you be able to assist me on the above stated? able to help me understand if this is hardware or my carrier issue?

Thank you!

[Alexmario]

Same here in Malaysia, n78 is still unable to connect as well.

[JohnPeng]

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@Alexmario wrote:

Same here in Malaysia, n78 is still unable to connect as well.

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Telstra technical approval process is longer. So the MR1 release didn't contain the latest fix for the 5G N78 connection issue if you are using non-Telstra SIM card. Please email me your IMEI and mention your community ID, I will check whether I can fix your issue. My email: jopeng@netgear.com.

Thanks

John

[JohnPeng]

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@Gbear1984 wrote:

Hi,

Anyone still having trouble connecting to your country N78 Network after the firmware update today? I have managed to update but I am still unable to get my router to connect to my SingTel N78 spectrum. it gave me the most was 4G+. I even tried to reset the router again, but still no different. I have checked that my SIM card is working fine with other devices that able to connect to 5G.

So I am wondering who else having this problem? 

---

Telstra technical approval process is longer. So the MR1 release didn't contain the latest fix for the 5G N78 connection issue if you are using non-Telstra SIM card. Please email me your IMEI and mention your community ID, I will check whether I can fix your issue. My email: jopeng@netgear.com.

Thanks

John