Nighthawk M2 (MR2100) keep freezing

[Q8Tsy]

hello

i have Nighthawk M2 (MR2100) the devise keep freezing and LED power button freez on blue button 

i have to restart it by unplug power to restart it 

frimware NTGX24_10.13.14.00 last one

any idia ? 

[JohnPeng]

Please upgrade to the latest release and do a factory reset to see whether the issue goes away.

Thanks

[Q8Tsy]

i did nothing new 

[JohnPeng]

Please advise your device SKU name and IMEI. I can check the status.

Thanks

[Q8Tsy]

IMEI

355316100072702

SKU

MR2100-1RDMES

thank you