Re: Nighthawk MR5200 (M5) - We need your feedback!

yellowtao · ‎2022-10-17

I would like to ask Netgear experts how long it will take for this SA. I bought a 5G device, but I can't connect to 5G. The MR6500 has come out, and an MR5200 device is not supported by 5GSA.

MR5200-100EUS

What are you doing every day? Such an important 5GSA function has not been fixed until now, I swear I will never buy any products from Netgear again

Xop0 · ‎2022-10-25

Just received MR5200 m5 after 3 weeks of waiting from amazon (at first they set the price of 500 euros, then canceled the order and had to order again). And it just freezes and reloads every 30 seconds. Do they test their "premium" routers at all?
What could be the solutions to this problem? How can I upload new firmware from a computer? Resetting to factory settings, working with and without a battery, mechanical reboot, USB connection, had no effect.
For some reason, I was sure that something would be wrong with the device, because even netgear's pre-sales support was terrible.

wirywizz · ‎2022-10-26

Netgear MR5200 US model

Feedback

5G support - lacks 5G SA capability

5G support - Netgear provides NO information on when this will be supported

iphone 13 compatibility - Netgear app for Nighthawk router - prevents my iphone 13 from reconnecting to any home WiFi after use - have to reset network settings on the iphone every time - do you test your product?

5G support - uploading FW is a PITA. make it easier.

Recommendations

Provide a button that allow users to select 5G NSA or SA services

Fix the WiFi incompatibility issue with iphone 13 (latest FW)

Xop0 · ‎2022-10-26

Lol, there is no firmware updates in https://www.netgear.com/support/download/?model=MR5200

Xop0 · ‎2022-10-27

Incredibly disappointed with Netgear. I bought a Nighthawk MR5200 mobile router for streaming on twitch.
1) No response from support on any social media
2) Device registration error (I can't register my router and get premium 90 days support)
3) My Nighthawk MR5200 goes into reboot if the screen is on for more than 20 seconds
4) There are no firmware files on the site for self-updating or downgrading in case of problems
5) They do not listen to the requests of users (people have been asking for the auto-messages feature for many years. Many providers require sending sms after the daily traffic limit, on android I had an auto sms program, and now I have to send them manually).
6) The device catches the signal like a regular smartphone, and with an external antenna it catches even worse.
7) Rare software and firmware updates despite a lot of problems (firmware Build date 2021/08/19 NTGX55_12.04.12.00)

And all this at a price of 800 euros for a mobile router.
I plan to return the device to the store, demanding a full refund. I will warn my audience against any interaction with this company.

wirywizz · ‎2022-10-27

Apparently Netgear are not going to support 5G SA in the near term on the MR5200

"The Engineering team confirmed that there are noi plans to support 5G SA yet"

What a cop out! So let's all sell our routers! I am!

"Thank you for patiently waiting.

The Engineering team confirmed that there are no plans in enabling 5G SA yet.

Our sincere apology for the current limitation of the MR5200.

Sincerely,
Rey | NETGEAR Network Specialist"

Southern_Cajun · ‎2022-10-28

Which antenna are you using? Which frequencies is your provider broadcasting?

I get incredible range with the mr5 pro and mr6 pro.

jslcom · ‎2022-10-28

It seems to go beyond that. The Engineering Team has not released any firmware upgrades for this "flagship premier" product for about a year. All the bugs that have been reported in this thread continue to exist. So it would seem to me that this brand new product is de-facto unsupported.

I was pretty happy with my Netgear MR1100 and eagerly purchased the MR5200 upon launch. With this poor (nonexistent) level of product support, I fully expect to soon read about Netgear liquidating their business.

Southern_Cajun · ‎2022-10-28

My mr6 pro from att just **bleep** the bed… no longer works at all unless the Ts9 antennas are plugged in.

Sad thing… I’m a first responder

JohnPeng · ‎2022-10-29

@Xop0 wrote:

Incredibly disappointed with Netgear. I bought a Nighthawk MR5200 mobile router for streaming on twitch.
1) No response from support on any social media
2) Device registration error (I can't register my router and get premium 90 days support)
3) My Nighthawk MR5200 goes into reboot if the screen is on for more than 20 seconds
4) There are no firmware files on the site for self-updating or downgrading in case of problems
5) They do not listen to the requests of users (people have been asking for the auto-messages feature for many years. Many providers require sending sms after the daily traffic limit, on android I had an auto sms program, and now I have to send them manually).
6) The device catches the signal like a regular smartphone, and with an external antenna it catches even worse.
7) Rare software and firmware updates despite a lot of problems (firmware Build date 2021/08/19 NTGX55_12.04.12.00)

And all this at a price of 800 euros for a mobile router.
I plan to return the device to the store, demanding a full refund. I will warn my audience against any interaction with this company.

Could you please provide the model.json file and send PM to me to check?

- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back

Thanks

flyingtotoro · ‎2022-11-03

Hi,

maybe it is possible to also help with the issue we experience.

We own two MR5200, let's call one "old" and the other one "new".

We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.

So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.

So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.

When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.

@JohnPengcould you take a look at the model.json stats if we upload them?

Many thanks in advance!

JohnPeng · ‎2022-11-03

@flyingtotoro wrote:

Hi,

maybe it is possible to also help with the issue we experience.

We own two MR5200, let's call one "old" and the other one "new".

We use to run "old" with a Vodafone (Germany) SIM which originally came from a "Vodafone GigaCube", some kind of relabeled HUAWEI 5G Router. This setup was running fine for about 12 Month or so, but recently we started to experience interruptions of LTE connections after 12 to 24 hours. Only a reebot of "old" would help getting reconnected.

So we bought "new", used the very same SIM card with it. We experienced, that "new" wouldn't even connect to LTE nor any other band.

So we ordered a fresh SIM card and used in "new" but experienced the very same behaviour. "new" wouldn't connect to any band.

When using the fresh SIM card in "old", we were back to a connect time of about 12 to 24 hours, but then again interruptions of the connection.

@JohnPengcould you take a look at the model.json stats if we upload them?

Many thanks in advance!

Definitely, I will take a look. Please send the model.json file with PM.

Thanks

John

nikita11 · ‎2022-11-05

Hi. I have a mr5200 router and am facing the following issues. 1. The 4g network disappears as if there is no signal from the cellular provider, although in fact the signal is very good. 2. sometimes the signal level drops and the Internet speed drops very much. Only restarting the router helps. please help me in this matter. I have had these problems since the first day I bought the router. I've been waiting for updates with fixes for almost a year, but nothing.

rxh · ‎2022-11-07

Please make it possible to obscure the wifi password on the MR5200 *wifi* page on the LCD screen.

Although its possible to obscure the wifi SSID and password on the LCD *home* screen, clicking through

WiFi -> WiFi -> Wireless Network ->

reveals the SSID and password in plaintext. This is a security issue if, for instance the device is left unattended in a hotel or conference room: anyone entering the room could easily discover the password and connect to the internet.

Thank you

Marko_ · ‎2022-11-07

This device has been an 900eur paperweight and an eyesore in my periphery for well over a year as I've been waiting for a SW fix for it. I guess one is not coming, and a senior HW guy is smiling in the background thinking "I bloody told you guys not to release it yet."

Withdraw the **bleep**ing product already, and compensate us for the scam that is this product!

JohnPeng · ‎2022-11-07

Sorry. I missed your posting in May. Could you please detail your issues and provide the model.json file. Please PM the log to me.

- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back

Thanks

JohnPeng · ‎2022-11-07

@rxh wrote:

Please make it possible to obscure the wifi password on the MR5200 *wifi* page on the LCD screen.

Although its possible to obscure the wifi SSID and password on the LCD *home* screen, clicking through

WiFi -> WiFi -> Wireless Network ->

reveals the SSID and password in plaintext. This is a security issue if, for instance the device is left unattended in a hotel or conference room: anyone entering the room could easily discover the password and connect to the internet.

Thank you

Thanks. This is a good suggestion. We will consider this.

Marko_ · ‎2022-11-07

Was this a reply to me? I'm sorry but your threading/quoting platform doesn't make it unambiguous. EDIT: see, you're not quoted above my reply, when I clicked the Reply-button.

Regards,

Marko

JohnPeng · ‎2022-11-07

@Marko_ wrote:

Was this a reply to me? I'm sorry but your threading/quoting platform doesn't make it unambiguous. EDIT: see, you're not quoted above my reply, when I clicked the Reply-button.

Regards,

Marko

Yes. Sorry. I just replied to you. Please provide the log and send PM to me.

Thanks

John

nikita11 · ‎2022-11-07

I would like to know what should I do to solve my problem? I described my problem above. I often lose network on my router. It helps only reboot is not the first time. It also happens that the speed and stability of the Internet connection drops very much.

JohnPeng · ‎2022-11-07

@nikita11 wrote:

I would like to know what should I do to solve my problem? I described my problem above. I often lose network on my router. It helps only reboot is not the first time. It also happens that the speed and stability of the Internet connection drops very much.

Please capture a model.json file and send PM to me.

- Logon to the webui (http://192.168.1.1 ) as an administrator
- Navigate to URL http://192.168.1.1/model.json via the same browser window
- Capture the results (by selecting all + copy) and send it back

Thanks

Marko_ · ‎2022-11-07

Attachment 1: Me trying to login to 192.168.1.1 (not included though, as your maximum allowed attachments is a glorious 1pc). You'll just have to imagine what that looks like I guess.

Attachment 2: Me trying to search the default credentials for the login credentials using the MR5200 router directly connected to my computer.

It took me roughly 1h to debug this for you guys, re-configuring my main router etc. managed switches included, having dozens of devices disconnected while at it. You're welcome!

Marko_ · ‎2022-11-07

I apologize John, it's not your fault. Many people here are **very** unhappy with our purchases, so please understand our point of view.

JohnPeng · ‎2022-11-07

@Marko_ wrote:

I apologize John, it's not your fault. Many people here are **very** unhappy with our purchases, so please understand our point of view.

Understood your frustrations. Sorry for that.

Could you please explain your network setup? Based on the logs, I only saw 3 WiFi clients connected. Did you have a WiFi router connection through Ethernet port?

Thanks

Marko_ · ‎2022-11-07

I have not released any logs as far I can remember. My setup is fairly simple;

1Gbit/s router connected to two 1Gbit/s managed switches and one managed 10Gbit/s switch. The router shares the WAN to the rest of the network through MR5200 (except it's useless, so I have to use another brand and model instead).