netgear data report and time remaining inaccurate

[mufngruf]

The main screen on my dongle shows how much data I have used and the number of days remaining.
The nighthawk app doesn't recognise this model of dongle.
I have just (today) receieved my monthly 50GB of data, but the dongle shows "0.01GB of oGb used - 18 days left"

Can someone please explain this?

thank you

[mufngruf · Accepted solution]

Thanks Bianca... the problem is now solved. I had a faulty dongle. The new one works just fine.

[Blanca_O]

Hi @mufngruf

Welcome to NETGEAR Community! 

May we please know the model number of your NETGEAR device? 

What is the firmware version? 

Who is your network provider? 

Regards, 
Blanca 
Community Team
 

[mufngruf · Accepted solution]

Thanks Bianca... the problem is now solved. I had a faulty dongle. The new one works just fine.

[Blanca_O]

Hi @mufngruf

Thank you for the update. Glad to know that it is now working. 

Regards, 
Blanca 
Community Team