AppleTV (2nd & 3rd gen) not showing parental controls

[pranderson]

Have a Orbi RBR50 with v2.7.0.70 parental controls.  The router has correctly assigned an IP (wireless) to the appleTVs, but it is not showing up in the parental controls app.  The only way I seem to be able to have it show up as a managed devices is when it is connected via wire.  Any ideas on how to fix?

[Christian_R]

Hi pranderson,

Welcome to the community! Does this only occur for AppleTV devices on the network? 

Christian 

[pranderson]

That is correct.  40 or so devices on the router, and only the older gen AppleTV's are not showing up in parental controls.

[Christian_R]

Thanks for confirming. May you send me a private message with your email. phone, and serial number. I'd like for our support team to reach out for further investigation.

Christian