Circle failed to send passcode

[captemulation]

I am unable to retrieve the admin passcode for the Circle app when attempting to configure parental controls. I have the Nighthawk X6S AC3000 MU-MIMO Smart Wi-Fi Router(R7960P). When I ask it resend the passcode, it displays error massage "failed to send passcode".

[Christian_R]

Hello, 

I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

Name:

Email:

Model Number:

Serial Number: 

Thanks,

Christian