Orbi WiFi 7 RBE973
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Re: Circle App reset History and Usage after first day

dleearc
Tutor

Circle App reset History and Usage after first day

Activated Circle (30 day Trial) on my R8000P (Firmware Version V1.4.1.50_1.3.10). Set up profiles for my family and painfully identifed all network devices. My first full day of tracking usage and history all seem to work until at exaclty 5:00pm today PST, all usage and history data dissappeared. Cannot find anything in KB or community that addresses this issue. Is this common? I found the "restore from backup" function which leads me to believe this may be a common/known issue. 

 

Please advise.

Model: R8000P|Nighthawk X6S AC4000 Tri Band WiFi Router
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dleearc
Tutor

Re: Circle App reset History and Usage after first day

Usage and History Reset again at 11pm. Restoring from backup failed.....This is problematic!

Message 2 of 4
Christian_R
NETGEAR Employee Retired

Re: Circle App reset History and Usage after first day

Hi dleearc,

 

You may need to perform a factory reset or reboot the router.

 

Christian 

Message 3 of 4
dleearc
Tutor

Re: Circle App reset History and Usage after first day

Resetting router and cirlce app did not work. App keeps resetting usage and history. Integrating Cirle into Netgear hardware seems to be unstable and not quite ready.The UI and features looked promising but unfortunately I will be unistalling and disabling Cirlce. 

 

dleearc

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