This seems to be a common request and the only way to get an answer is to have someone DM you. I have a new iPhone and cannot login to Circle. When I do the whole "I am the only admin" process I DO get a pin code, but the app will not accept the pin code that comes to me via SMS. Please Help!
I don't understand why 1,000 people have this question and nobody posts an answer? You log on to Circle and send a passcord for circle. It gets sent, then you enter it and it says "Could not connect". So I go into Orbi and try to toggle on the parental controls and it sends me to Orbi app. Around and around you go. Does anyone have a clue here?
I don't understand why 1,000 people have this question and nobody posts an answer? You log on to Circle and send a passcord for circle. It gets sent, then you enter it and it says "Could not connect". So I go into Orbi and try to toggle on the parental controls and it sends me to Orbi app. Around and around you go. Does anyone have a clue here?
You see it posted over and over again because that is seemingly the only way to fix it. Post the issue in a new message on this board with your details, someone from the support team asks you to send them a PM directly, you send them the info they need and they send you the code you need.
Took a while going through all the posts but this is the second time I've had to go through it and both times the support team helped out quickly. Wish there was a better or easier way, but that seems to be the path to getting it fixed. This same info is on a lot of the other posts, but hard to find because there are so many.
i have a new phone and need to reset the passcode for my Circle Disney app on the phone so i can log into Circle and stop pasuing the devices that will cirrently not operate because htey were pasued before i got the new phone!
i have a new phone and need to reset the passcode for my Circle Disney app on the phone so i can log into Circle and stop pasuing the devices that will cirrently not operate because htey were pasued before i got the new phone!
I'm just curious: Has anyone had a successful reset experience? Here's hoping someone has, I haven't seen any follow-up to indicate it. I certainly have not and have cancelled the Circle service.
I had the same problem as described. Even though I was getting the code by text message, it was not being accepted when I inputted in the app. Solved it by rebooting the orbi.
