Disney Circle not texting the passcode

[FURRYe38]

@Blanca_O

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@deeve wrote:
This Is silly. I am the same problem and have not changed anything. Any help Netgear?

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[Blanca_O]

Hi @deeve

I have sent you a message. Please check your inbox.

Regards, 
Blanca 
Community Team

[Mflint]

I'm yet another customer with the same problem. Got a new phone, installed Circle, don't have passcode, requested new pass code, never receive text.

[FURRYe38]

@Blanca_O

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@Mflint wrote:
I'm yet another customer with the same problem. Got a new phone, installed Circle, don't have passcode, requested new pass code, never receive text.

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[Blanca_O]

Hi @Mflint

I have sent you a message. Please check your inbox.

Regards, 
Blanca 
Community Team

[NineNine]

I'm yet another customer with the same problem. Got a new phone, installed Circle, don't have passcode, requested new pass code, never receive text.
R8000

[FURRYe38]

You'll need to contact NG support for help and information regarding this. Also please post about this in the NightHawk forums since you have a R8000. This forum is for Orbi systems. 

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@NineNine wrote:
I'm yet another customer with the same problem. Got a new phone, installed Circle, don't have passcode, requested new pass code, never receive text.
R8000

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[Blanca_O]

Hi @NineNine

I have sent you a message. Please check your inbox.

Regards, 
Blanca 
Community Team

[LaurenMo]

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@Hello1 wrote:

I lost my phone and backed up all my apps through Google on the new phone. When I open the CIrcle app and ask it to send me the passcode I never get a text even though it has the same phone number. I am the only admin. 

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I am having the same issue - i have a profile for which i pay but it wont text me the passcode.

[FURRYe38]

Please contact NG support about this...

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@LaurenMo wrote:

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@Hello1 wrote:

I lost my phone and backed up all my apps through Google on the new phone. When I open the CIrcle app and ask it to send me the passcode I never get a text even though it has the same phone number. I am the only admin. 

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I am having the same issue - i have a profile for which i pay but it wont text me the passcode.

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[LaurenMo]

I have tried but dont seem to be able to - I was hoping a moderator would advise as they have done others.

[FURRYe38]

@Blanca_O

[Blanca_O]

Hi @LaurenMo

Please PM me the device serial number and email address. 

Regards, 
Blanca 
Community Team

[Nazly]

Hi 

I also have the same problem 

unable to get the passcode 

I have done all the trouble shoooting 

could you kindly help me to get the pass code 

[Blanca_O]

Hi @Nazly

Please check your inbox. 

Regards, 
Blanca 
Community Team

[sishkak]

I have exactly the same issue. Had to reinstall circle app and now I can't get the pass code to be texted to me.
Product: R6900P
Serial Number: 5JB18576A21E7
sishkak@gmail.com

[michaelkenward]

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@sishkak wrote:

I have exactly the same issue. Had to reinstall circle app and now I can't get the pass code to be texted to me.
Product: R6900P
Serial Number: 5JB18576A21E7
sishkak@gmail.com

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Have you tried this issue in the section given over to Circle?

Circle Smart Parental Controls - NETGEAR Communities

[Blanca_O]

Hi @sishkak

I have sent you a message. Please check your inbox.

Regards, 
Blanca 
Community Team

[DelDotB]

I am also getting the message "cannot text passcode" when I try to re-setup my Circle with Disney. Should I contact you or Circle?

[BenSaw]

I have Disney circle enabled but I switched phones and I keep trying to get an sms
And it never shows up and the login passcode isn’t working. I’m trying to avoid a full rebuild of the network. Is there a way to properly get the passcode sent since sms requests are failing?

[FURRYe38]

Please post about this over in the Circle forum:

https://community.netgear.com/t5/Circle-Smart-Parental-Controls/bd-p/en-home-circle
https://www.netgear.com/support/product/circle.aspx

Good Luck. 

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@BenSaw wrote:
I have Disney circle enabled but I switched phones and I keep trying to get an sms
And it never shows up and the login passcode isn’t working. I’m trying to avoid a full rebuild of the network. Is there a way to properly get the passcode sent since sms requests are failing?

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[DexterJB]

Hi @DelDotB and @BenSaw, I have sent you a message. Please check your inbox.

Dexter

[TheProfessor]

I see this is a common problem. Passcode don’t work and no text message. What’s the options?

[DexterJB]

Hi @TheProfessor, I have sent you a message. Please check your inbox.

Dexter
Community Team

[Slugman26]

Disney Circle is not sending me Circle Admin Passcode. I am getting “Something Went Wrong” message everytime I tried for over 8 hours.