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Enabling Disney Circle on AC3200/R8000 not working.

Stromsted
Follower

Enabling Disney Circle on AC3200/R8000 not working.

I'm having serious issues getting Disney Circle to work – I have been trying this since I bought the product over a year ago and the issue is still unresolved. 

 

Believe I have done everything according to instructions, but once I get to the point of enabling Circle on my iPhone I get the: "Darn, couldn’t find Circle on your router" error. 

 

Image-1 (2).jpg

 

 The Router is configured in "Router" mode. 

 

 Router mode.JPG

 

Parental control "enabled":

Parental Control enabled.JPG

 

Im connected to the correct and the same WIFI ("The Net"): 

 

Wifi.JPG

WIFI Iphone.jpg

 

The details: 

Hardware Version

R8000P

 

Firmware Version

V1.4.1.30_1.2.26

 

GUI Language Version

V1.4.1.30_2.1.46.1

 

In terms of trouble shooting, I have tried rebooting, resetting, etc. still nothing.

 

Why is this not workling?... its driving me insane - I only bought this router because of the Circle feature, so ergo I would really appriciate any help getting this to work 🙂


Cheers. 

 

 

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 1 of 2

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DexterJB
NETGEAR Moderator

Re: Enabling Disney Circle on AC3200/R8000 not working.

Hi @Stromsted,

 

Welcome to the community!

 

The R8000P is not among the models that support the Circle feature. The link below lists the routers that do.

 

https://kb.netgear.com/000044718/

 

What you have enabled is the LPC (Live Parental Controls) feature. The link below may help in setting it up.

 

http://kb.netgear.com/app/answers/detail/a_id/25687

 

Dexter

Community Team

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Message 2 of 2

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DexterJB
NETGEAR Moderator

Re: Enabling Disney Circle on AC3200/R8000 not working.

Hi @Stromsted,

 

Welcome to the community!

 

The R8000P is not among the models that support the Circle feature. The link below lists the routers that do.

 

https://kb.netgear.com/000044718/

 

What you have enabled is the LPC (Live Parental Controls) feature. The link below may help in setting it up.

 

http://kb.netgear.com/app/answers/detail/a_id/25687

 

Dexter

Community Team

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