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Problems running Plex Media Server after 6.6.0 update
Plex was running fine until readynas update to 6.6.0. I have removed plex from my rn214 and uploaded the new version 1.2.2 for ARM 6.x RN2xx. Anytime i try to turn it on it returns and error after a m...
Short answer:
So if you have problems with starting Plex for RN2XX since the upgrade to 6.6.0 please try rebooting your NAS or wait it out and it should fix itself. It might be about 5-10 minutes (or perhaps a bit longer - it does depend on things such as your internet connection) after a reboot or so before it fixes itself.
Then you should be able to start Plex which is your confirmation that it is fixed.
More info:
We have uploaded the missing package to our repository.
Glad it turned out to be a simple fix.
You can download the logs and look in packages.log to see which packages are installed. This log is generated from
# dpkg -lYou should see ii next to the package if it is installed properly. The version of libc6:armhf should match the one for libc6:armel
I think if I'm reading it right that the 1.2.2 installer only installs the libc6:armhf package if on firmware prior to 6.6.0 so if you last factory reset on 6.6.0 and installed 1.2.2 rather than 1.1.4 or earlier first the necessary package likely won't be installed. Hopefully Plex fixes this in the next PlexPass version of Plex Media Server.
The public 1.1.4 version should work on 6.6.0 now too, I think.
If you did happen to have done a factory reset on 6.6.0 and installed the 1.2.2 app and there is no libc6:armhf in the packages list (not even an old version that needs updating) you could do:
# apt-get update
# apt-get install libgcc1:armhf libc6:armhfto force the missing packages to be installed.
Edit: siigna's suggestion below:
Alternatively the libc6:armhf package can be downloaded from our repository and uploaded to the NAS (Apps > Upload), for those uncomfortable with SSH access. An apt-get update will be performed as part of the installation.
For those not wanting to run the apt-get update command manually, it is ran after a fresh boot and after one week of uptime (by the rn-update service). It is also ran daily (by the apt-update service).
Short answer:
So if you have problems with starting Plex for RN2XX since the upgrade to 6.6.0 please try rebooting your NAS or wait it out and it should fix itself. It might be about 5-10 minutes (or perhaps a bit longer - it does depend on things such as your internet connection) after a reboot or so before it fixes itself.
Then you should be able to start Plex which is your confirmation that it is fixed.
More info:
We have uploaded the missing package to our repository.
Glad it turned out to be a simple fix.
You can download the logs and look in packages.log to see which packages are installed. This log is generated from
# dpkg -l
You should see ii next to the package if it is installed properly. The version of libc6:armhf should match the one for libc6:armel
I think if I'm reading it right that the 1.2.2 installer only installs the libc6:armhf package if on firmware prior to 6.6.0 so if you last factory reset on 6.6.0 and installed 1.2.2 rather than 1.1.4 or earlier first the necessary package likely won't be installed. Hopefully Plex fixes this in the next PlexPass version of Plex Media Server.
The public 1.1.4 version should work on 6.6.0 now too, I think.
If you did happen to have done a factory reset on 6.6.0 and installed the 1.2.2 app and there is no libc6:armhf in the packages list (not even an old version that needs updating) you could do:
# apt-get update
# apt-get install libgcc1:armhf libc6:armhf
to force the missing packages to be installed.
Edit: siigna's suggestion below:
Alternatively the libc6:armhf package can be downloaded from our repository and uploaded to the NAS (Apps > Upload), for those uncomfortable with SSH access. An apt-get update will be performed as part of the installation.
mdgm wrote:
If you did happen to have done a factory reset on 6.6.0 and installed the 1.2.2 app you could do:
# apt-get update
# apt-get install libgcc1:armhf libc6:armhfAlternatively the libc6:armhf package can be downloaded from our repository and uploaded to the NAS (Apps > Upload), for those uncomfortable with SSH access. An apt-get update will be performed as part of the installation.
I rebooted my ReadyNAS and I didn't see any changes ?! Plex is still not visible in the catalogue of available Apps to be installed ?! I should miss something.
SergeBaeyens wrote:
I rebooted my ReadyNAS and I didn't see any changes ?! Plex is still not visible in the catalogue of available Apps to be installed ?! I should miss something.
That's because Plex decided not to distriibute it through Netgear - it is not related to the recent issue with 6.6.0 compatibility.
YOu need to download the app from plex.tv and upload it on the apps page of the web ui.
StephenB wrote:
That's because Plex decided not to distriibute it through Netgear - it is not related to the recent issue with 6.6.0 compatibility.It's interesting to read that. I was informed over on the Plex forums that the app wasn't available due to some issue on Netgears end? All I know for sure is that it surprised me that it wasn't available via the readynas app store.
Anyway, I digress from the issue at hand.
SergeBaeyens As Stephen has suggested, download via plex.tv. Then on the app tab of the readynas hit the upload button and browse to the file you downloaded from plex.tv. After a couple of minutes if you haven't got a notification just refresh the apps tab. Hopefully you can start Plex from here.
I have tested the latest pms app for both plex pass holders and non plex holders and both work fine.
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