Orbi WiFi 7 RBE973
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D6400 recovery password

d8_v8
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D6400 recovery password

Trying to recover the admin password. I go through the dialogue with the appropriate answers to my security questions. The recovery dialogue then spits out what seems to be a stock password which starts with an @symbol. It says the password is reset and I should retry login in with above password. The login dialogue fails saying invalid password. I have tried with multiple browsers (Chrome/Safari/Firefox) all show the same behaviour. BTW the password is identical each time.

 

Any ideas? Dont really want to have to do a hard reset on the device.

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Re: D6400 recovery password


@d8_v8 wrote:

Trying to recover the admin password. I go through the dialogue with the appropriate answers to my security questions.

 


Did you actually set up password recovery with the answers to the questions?

 

If you are trying to use the "password recovery" option, there is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.


If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has no way of knowing if they are correct.


If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.

 

How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support

 

 

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