D7000 Nighthawk FTTP setup

[Dharf27]

I bought a second hand D7000 the other day for my new internet service with FTTP. I’ve followed all the steps, plugging an Ethernet cord from UNI-D1 to the WAN port at the back of the modem. The WAN/port 4 light at the front stays orange and the UNI-D1 light doesn’t turn on when this is plugged in. If I swap the Ethernet cord to a LAN port of the modem, the UNI-D1 light starts to flicker orange. When I go to the router login page it gets to checking the internet connection and then says “no DSL/internet cable is plugged into the router dsl/internet port”. I don’t have a phone line in this house so I didn’t think I had to plug in a dsl cord from my modem to the nbn modem. Is this all that’s missing or is there something wrong with my modem?

Firmware is D7000v2_V1.0.0.62_1.0.1

[w3wilkes]

You will need to use port 4 on the D7000v2 for the WAN connection. Does your ISP require login credentials? If not you should set that option in the setup section. Setup instructions for this type connection start on page 49 of the manual.

[michaelkenward]

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@Dharf27 wrote:
I bought a second hand D7000 the other day for my new internet service with FTTP.

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FTTP can mean many things, depending in where you are and what the ISP claims. You seem to be on NBN? Sadly, that can also be less than simple.

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@Dharf27 wrote:
I don’t have a phone line in this house so I didn’t think I had to plug in a dsl cord from my modem to the nbn modem. Is this all that’s missing or is there something wrong with my modem?

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If you already have a  modem – tell us what it is –  your D7000 may need tweaking. What do you want to use it for?

Visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

Check the section in the manual about setting up the D7000 with cable service.

Getting stuff to work on NBN can be a nightmare. The good news is that a lot of people have already grappled with the challenge. So there's a lot of past experience that you can draw on:

Search - NETGEAR Communities – D6300 NBN

You can try narrowing that down by plugging D7000 and the name of your ISP into the search. Some ISPs have especially exotic configurations. Are you on iinet?

The problem is that NBN comes in many flavours, effectively it just means "Australian Internet".

What is an NBN network and is my NETGEAR DSL modem router compatible? | Answer | NETGEAR Support

Start by checking for your type of NBN.

While Netgear lists all manner of things as being "compatible" with NBN in that article, in reality this often means that the device will work as a router. You have to bypass the modem bit and use something else as a modem. Sometimes it is just the NBN box that your ISP installed.

Here's a good place to start looking for local expertise:

“NBN” - Whirlpool Forums

Remember, if you are transferring your modem/router from one type of NBN to another it is a good idea to reset the modem/router to that it forgets in past settings carried over from the old service.

Good luck, you may need it.

[antinode]

> I bought a second hand D7000 [...]

   Do we know that it works?  Did you do a settings reset to put it into
a known/default condition?

> [...] I've followed all the steps, [...]

   "all" _which_ "the steps"?  Are you following some set of
instructions or other?

> [...] The WAN/port 4 light at the front stays orange and the UNI-D1
> light doesn't turn on when this is plugged in. If I swap the Ethernet
> cord to a LAN port of the modem, the UNI-D1 light starts to flicker
> orange. [...]

   The "doesn't turn on" part of that doesn't sound good.  I'd expect a
UNI-D indicator to light when it's connected to any working Ethernet
port, whether or not it's an appropriate one.  I gather that "orange" on
these things means 1Gb/s:

      https://www.nbnco.com.au/content/dam/nbnco2/2018/documents/nbn-fibre-user-guide.pdf

   If you're looking at UNI-D ports, then you're far past DSL, so forget
about that.

   Normally, a D7000v2 is supposed to be able to deduce how to use its
"LAN 4 / Ethernet WAN" port, but there should be an explicit control for
that at ADVANCED > Setup > WAN Setup : WAN Preference (Must use Ethernet
WAN).

> [...] says "no DSL/internet cable is plugged into the router [...]

   I wouldn't put much faith in that, coming from a D7000v2, which might
be confused.  But it might be true (in some sense).

   If you have a known-good Ethernet cable, then you might try some
simple tests.

   1. Connect the cable between any two of the LAN (1-3) ports.  Both
corresponding port-status LEDs should show white.  (That would indicate
good ports and a good cable.)

   2. Connect the "LAN 4 / Ethernet WAN" port to any of the LAN (1-3)
ports.  At the very least, the relevant LAN (1-3) port should show
white.  If nothing (another D7000v2 LAN port or a UNI-D port) ever
lights up when connected to the "LAN 4 / Ethernet WAN" port, then I'd
start looking for another router to try.