Netgear D6220 Amber internet light

[BryceShersby]

Hi all,
My internet light on modem has all of a sudden turned amber/orange and is not receiving any internet connection. Have spoken to the provider and nothing wrong from their end. Any suggestions on how to fix this? Tia

[olympos1625]

Hi BryceShersby,

Good day!

Welcome to NETGEAR Community!

Thank you for reaching us out. We are sorry for the inconvenience this has caused you. Please try the steps from this link https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface

Please do not hesitate to let me know if you need further assistance. 

Regards,

Oliver

Community Team

[antinode]

> My internet light on modem has all of a sudden turned amber/orange and
> is not receiving any internet connection. [...]

   And what do all the other LEDs indicate?  Is the DSL cable still
connected?  Have you done any troubleshooting beyond a glance at one of
the LEDs?

> [...] Any suggestions on how to fix this? [...]

   I'd probably start with the obvious:

      https://en.wikipedia.org/wiki/RTFM

   Visit http://netgear.com/support , put in your model number, and look
for Documentation.  Get the User Manual (at least).  Read.  Look for the
LED descriptions and "Troubleshoot".

> [...] Please try the steps from this link

   Not how I'd start with a DSL modem+router.

[BryceShersby]

All other lights indicate green.
Spent hours troubleshooting but still no luck.

[antinode]

> Netgear D6220 [...]

   Firmware version?

> All other lights indicate green.

   Does "All" include the USB indicator?  What, exactly, does "All" mean
to you?  What about the DSL indicator?  ADVANCED > ADVANCED Home :
Internet Port : Show Statistics?

> Spent hours troubleshooting but still no luck.

   Think, for a moment, about how little useful information that
non-description conveys to the non-psychics in your audience.  Who, do
you think, cares how long you spent collecting no useful information at
all?

   Does your DSL connection use PPPoE?  Any special characters in those
credentials?  Any recent changes in the environment, firmware, ...?

[olympos1625]

Hi BryceShersby,

Did you get any error when you run the " Setup Wizard" option? If yes, what is the error message?

Please do not hesitate to let me know if you need further assistance. 

Regards,

Oliver

Community Team