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Netgear X4S D7800 Not Recognising ADSL Signal

jforce66
Aspirant

Netgear X4S D7800 Not Recognising ADSL Signal

I hope someone out there has as answer to this. I purchased the X4S to replace my 3300v2 but for some reason it has refused to recognised my ADSL connection.

I have tried the setup wizard but it cannot find any signal and also tried the manual setup with no success.

I have done multiple resets to clear out all setting before I try again but just keep getting the solid amber light, yet when I connect up my 3300 I get the net straight away so there is no question the signal is there.

I haven't struck this with any Netgear device before and am completely frustrated as this is not a cheap piece of kit.

Any suggestions would be most appreciated.

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DarrenM
Sr. NETGEAR Moderator

Re: Netgear X4S D7800 Not Recognising ADSL Signal

Hello jforce66

 

I would try to factory reset the modem and then load the latest firmware on the modem and try to go threw setup again see if it will connect. also use the DSL filter that came with that modem if you are not already.

http://downloadcenter.netgear.com/en/product/D7800#searchResults

 

 

DarrenM

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