Nighthawk D7000 2.4Ghz WiFi issues

flowrider_ps4 · ‎2018-01-10

Hi all just came here looking for answers to my 2.4.ghz issues. Seems lime there are many others having similar or the same issues. I first noticed the problem when my Sonos speakers were no longer visible as they can only connect to 2.4 ghz. I would be interested in running the trial Firmware to help out solve this problem.

nscolli · ‎2018-01-10

Further to my earlier post I have unfortunate news to report on my testing of beta/trial FW V58.

The D7000's good run on V58 lasted for 57+ hours then 5G dropped out!

Extract from my log:

11 Jan 2018

07:08 still all good. Reached 57+ hours.

0900 All devices shown as connected to 5G cannot access the internet!

The D7000 LEDs all showed normal operation.

All 2.4 devices that are connected can access the internet

The 5G devices consist of two iPads, two android phones, one chromecast and one iPhone.

Turned off WiFi via the switch on the top of the D7000

Turned on WiFi via the switch on the top of the D7000

All 2.4G and 5G devices reconnected and were able to access the internet.

So back to the engineers to solve that one.

nscolli · ‎2018-01-10

@Case850 wrote:
@nscolli wrote:
Further to my earlier post I have unfortunate news to report on my testing of beta/trial FW V58.

The D7000's good run on V58 lasted for 57+ hours then 5G dropped out!

Extract from my log:
11 Jan 2018
07:08 still all good. Reached 57+ hours.
0900 All devices shown as connected to 5G cannot access the internet!
         The D7000 LEDs all showed normal operation.
         All 2.4 devices that are connected can access the internet
         The 5G devices consist of two iPads, two android phones, one chromecast and one iPhone.
         Turned off WiFi via the switch on the top of the D7000
         Turned on WiFi via the switch on the top of the D7000
         All 2.4G and 5G devices reconnected and were able to access the internet.

So back to the engineers to solve that one.

What does the log file say?

I hope you can understand the log.

powderbomber · ‎2018-01-10

having same problems, wifi lockups and dropouts several times a day

family is starting to doubt my credibility

need this solved before I am challenged for the crown

nscolli · ‎2018-01-10

@Case850 wrote:
@nscolli
Is there any reason you have UPnP & Email turned on? Can you turn them off?

Sorry for long delay in replying. The netgear engineers have taken over control of my PC.

The issue of UPnP and Email must be set at default values. Not sure if they are user parameters.

nscolli · ‎2018-01-10

@Case850 wrote:
@nscolli
They are user configurable. Ask Netgear, but something is not right.

UPnP:
ADVANCED > Advanced Setup > UPnP > delselect it

Email:
ADVANCED > Security > Email > check to see which email address is configured, because the password is failing.

Well done Case850. The ISP had changed the SMTP address and this was one I failed to change. That should get rid of the email errors. Thanks

nscolli · ‎2018-01-10

@Case850 wrote:
@nscolli
What about UPnP?

Awaiting feedback from Netgear engineers on UPnP.

nscolli · ‎2018-01-10

@Case850 wrote:
@nscolli

What device is 192.168.0.4 on your network?

@Case850

It is a NAS. It is a Buffalo Link Station. It is the data backup device for all our computers. It is also our DLNA media server. It has Web Access Service enabled to allow remote access from iOS and Android Apps to the media. Web Access needs UPnP.

nscolli · ‎2018-01-10

@Case850 wrote:
@nscolli
When was the last time you ran a Virus & Malware scan on the NAS?

With much embarasment I say never! You stirred me to investigate and as far as I can see the Buffalo does not have an antivirus capability and unlike the Netgear ReadyNAS I have for system backup, the Buffalo does not have the capability to have Apps. On looking at my antivirus software, Zonealarm Extreme Security it appears not to check network drives. I have just started a manually started scan (it's a right click option in Windows) of one of the folders on the NAS and I will work through all the folders this way. Thanks for the heads up and guidance. I have a licence for Malwarbytes so will see what it can do with network drives.

rolandsizzers · ‎2018-01-10

V57 stayed up for 6 days for me.

now testing V58. So far so good.

Chrissyboy1 · ‎2018-01-11

So far so good with v58

boiledfrog · ‎2018-01-11

I have been running 1.58 for close on a week now and have confirmed:

1. Devices do not suffer from the disconnect and failure to re-pair to the WiFi transport (good - this was the original problem).

2. Devices do still have drop-outs, even in strong signal areas (not so good), but (so far) have reconnected quickly.

3. Device to device comms (E.g. using a phone/tablet to control chromecast streams) work imntermittently from the 5G band and connecting through to the 2.4G band (this worked well until the bug manifest itself in late Nov, early Dec). I'm completely confused by this one as it should just be an IP connection and nothing to do with WiFi transport, unless there's a problem with the WiF/ethernet switching at the heart of the device.

This is a busy home network, with a mixed bag of >30 2.4G, 5G and wired clients doing just under 1Tb of (legitimate!) traffic every month.

I have communicated a few times with the engineering lead, and it sounds like they're still working through wrinkles and kinks before issuing any kind of production release to resolve the base issues.

m2jel · ‎2018-01-11

UPDATE:

I haven't had any problems for 2 or 3 days.

The only change I've done is moved more devices to the 5Ghz (there's is now anywhere from 4 to 7 devices on each frequency).

I have the D7000 v.2 (firmware is 44, still can't update it to 45 either automatically or manually). I'll reset the device next week when no one else is at home hassling me about why the internet is down.

@m2jel wrote:

Two weeks ago I bought a brand new D7000v2 and am experiencing 4 problems (the first 3 were the same on the version 1):
Internet drops (orange/red light)
wifi drops of both 2.4 & 5 Ghz (internet light is white)
will not recognize my "qwest" account for automatically setting up
can not upgrade firmware, so I'm stuck at V1.0.0.44_1.0.1
I can go one or two days without a problem, or the need to reboot 3+ times in a day. I'm fairly tech knowledgable, and I was blaming my problems on CenturyLink until my online searching brought me this forum!

Other notes: Using Parental Controls (via OpenDNS). I installed a Ring Doorbell in November. We have Chromecast too, but have it plugged into a controlled power device (it's only on if the tv is on). Besides having a college student at home in mid-December, nothing else has changed in our internet use/devices.

michaelkenward · ‎2018-01-11

m2jel wrote:

I have the D7000 v.2 (firmware is 44, still can't update it to 45 either automatically or manually). I'll reset the device next week when no one else is at home hassling me about why the internet is down.

You cannot use firmware for the D7000v1 on the D7000v2 and vice versa.

Different hardware, different chipset.

There are fewer reports of issues with the D7000v2. Maybe because it is newer.

The D7000v2 has a different issue that is unrelated to the wifi gotcha on the D7000v1.

D7000v2 firmware update v1.0.0.45 will NOT install - NETGEAR Communities

Al94 · ‎2018-01-11

Today I received an email from Matt advising that the engineers had recommended replacing my D7000. I told him that I returned it under warranty, obtained a refund and purchased another brand which is working perfectly so far.

This indicates to me that the issue may not be resolvable by firmware updates alone.

droman · ‎2018-01-11

Latest Update on D7000 as of 5PM January 11, 2017

The latest update on D7000 is we are seeing good results from the trial firmware 58 that we have in the lab and given to the community users who have been helping us test through this process. Based on the results so far we are moving the firmware to the next step in our process which will get the firmware further in our formal release process. We want to thank the users that have been helping us test and look forward to them providing additional information on the progress of their testing.

Thanks, Dave

Chrissyboy1 · ‎2018-01-12

All seems well so far on v58 . No downtime for over 24 hours !

IT9MBZ · ‎2018-01-12

I had installed the .58 firmware release just 2 days ago. Immediately after updating, the modem had some trouble about the internet connection. All the Wifi devices was connected, but no internet navigation. Also by ethernet connected devices. Restarted modem, all works right.

This morning, after more then 48h, I found all my 5GHz devices dropped out.
I do not check about the 2.4GHz devices 'cose I need as quick as possible the Wifi connection.
Turned off and on the modem, all become ok.

Brum80 · ‎2018-01-12

Have you reported this to Netgear? Be interesting to see what they say. I've been running .58 for over 48 hours and not had any issues. Just found my Amazon order showing I bought my D7000 in November 2015.

IT9MBZ · ‎2018-01-12

Not yet.
But I confide in the fact that someone who reads this thread, will reports to engeneers team.

IT9MBZ · ‎2018-01-12

Preamble. I have the .58 beta firmware.

Another crash of 5GHz AP.

Just this evening, i'd liked to see a movie from DLNA server in my NAS, but had find the smartphone disconnected from 5GHz WiFi. It was trying to reconnect, but the modem refused the connection.
Tried to connect the 2.4GHz and it works fine.
Restarted the modem from Genie App, and the 5GHz became alive.

Now it seems that the issue moved to 5GHz from 2.4GHz

IT9MBZ · ‎2018-01-12

@Case850

Where can I find it?

No, I haven't any USB device attached to modem.

kjjunior · ‎2018-01-12

Hi is it possible to get the new firmware update/ test update. Im on 1.44 and my 2.4gz keeps cutting out as well.

Thanks

IT9MBZ · ‎2018-01-13

@Case850 wrote:
I have the genie App on the iPhone but don't use it as it is very limiting. This is from the browser login.

ADVANCED > Administration > Logs

I found the log, but as I thought, there isn't anything about the crash.

Next crash, is the first thing that I will do.

Hope to read it close to the event, 'cause the buffer is very small.

michaelkenward · ‎2018-01-13

@kjjunior wrote:

Hi is it possible to get the new firmware update/ test update. Im on 1.44 and my 2.4gz keeps cutting out as well.

Check this message:

Re: Nighthawk D7000 2.4Ghz WiFi issues - Page 9 - NETGEAR Communities

But things may have moved on since then.