WiFi router not transmitting - Model: DGN2200v4

[deejay_177]

Hi,

     I mainly use this router to access the internet on my PC, which has a cabled connection to the router.  This continues to work fine, and provides reliable access to the internet.  I was also able to access the internet on my laptop, via WiFi transmitted from the router, when I initially set it up (purchased Dec 2016 - 6 weeks ago).  I can now connect to the router via WiFi but with "no internet". 

Can anyone suggest a reason why the router might stop transmitting WiFi?  I have not touched any settings or security since I installed it 6 weeks ago, and it was working fine then.  Is this a known hardware fault with this model? 

I have searched the trouble shooting database and tried any relevent suggestions.

I have tried switching the WiFi button off and on.

I have tested different frequency ranges and channel numbers.

I have tried with and without security.

[deejay_177 · Accepted solution]

Hi Darren,

     It took a few attempts to reconnect to the internet after the reset, but WiFi appears to be working again now.  Seems to drop out occasionally and may need a power off-power on, but more or less OK now.

thanks

David

[deejay_177]

The router is a Netgear DGN2200v4

[DarrenM]

Hello deejay_177

Have you tried to factory reset the modem?

DarrenM

[deejay_177 · Accepted solution]

Hi Darren,

     It took a few attempts to reconnect to the internet after the reset, but WiFi appears to be working again now.  Seems to drop out occasionally and may need a power off-power on, but more or less OK now.

thanks

David